Interpreter Coordinator

Mass General Brigham•Boston, MA

6d•$19 - $27•Onsite

About The Position

The Interpreter Coordinator monitors, triages, and dispatches requests for medical interpreters under the direction of the Senior Manager of Operations. The role prioritizes requests and allocates interpreter resources to support optimal patient outcomes, while negotiating with and educating hospital staff about efficient use of available interpreting modalities. The coordinator works in compliance with office and hospital policies and procedures, especially those relating to patient confidentiality and informed consent, as well as national professional standards and the Code of Ethics. The position coordinates interpreter schedules and daily workflow, manages interpreter assignments for in-person, video, and telephone services, responds to urgent requests, and uses Epic to assign resources and document interpreter-related efforts. It also supports departmental operations through vendor tracking, records management, reports, data entry, customer service, meetings, special projects, and process-improvement activities. This is an onsite role at Massachusetts Eye and Ear Infirmary, with a Monday–Friday schedule from 7:30 a.m. to 4:00 p.m. and 40 scheduled hours per week.

Requirements

High school diploma or GED.
Strong organizational skills and sound judgment.
Ability to work independently with limited supervision.
Excellent communication skills.
Ability to work in a team environment.
Ability to maintain patient confidentiality and comply with informed-consent requirements, hospital and office policies, professional standards, and the Code of Ethics.
Mental and visual attention, alertness, and manual dexterity for typing and using a PC.
Professional business attire is required.
Ability to push 10–15 pounds.

Responsibilities

Coordinate daily schedule workflow and work with the supervisor to ensure staffing levels meet request volume.
Evaluate and coordinate needs for outside agency services.
Serve as the primary intake resource for new interpreter requests.
Serve as a resource for medical interpreters and assign duties to support smooth operations.
Maintain the Virtual Visits schedule and assign interpreters to those encounters.
Track vendor attendance assignments.
Work proactively toward upcoming deadlines, goals, and activities to maximize outcomes.
Contribute ideas with department team members and explore process improvements.
Identify and champion new opportunities for departmental participation.
Respond to urgent or last-minute interpretation requests.
Analyze needs throughout the day and assign interpreters through in-person, video, or telephone modalities.
Use Epic to assign resources to patients with interpreter needs, document interpreter-request efforts and relevant information, and create schedules for staff interpreters.
Represent Interpreter Services in a customer-focused manner by promptly returning calls and emails, finding answers and resources, solving problems, and requesting assistance when needed.
Coordinate and assist with special projects for the Supervisor.
Distribute reports, statements, and information in accordance with Mass Eye and Ear and departmental procedures, including sensitive and confidential information.
Attend departmental meetings as needed, take minutes, and coordinate follow-up actions.
Establish, maintain, and revise record-keeping and filing systems.
Perform data entry for various projects.
Perform other activities and duties as assigned.