Internet Sales Manager
About The Position
Lithia Subaru of Reno is hiring an Internet Sales Manager to manage the Internet Sales Consultant team and ensure the department meets established guidelines. The role focuses on responding promptly to customer inquiries, converting sales opportunities into confirmed appointments or referrals to Sales Consultants, maintaining customer contact records in the LSMS, and completing scheduled contact tasks. The position requires open availability to support dealership operations and customer demand, including evenings, weekends, and holidays. Candidates should have automotive sales and general sales experience, CRM experience, basic computer and mathematics skills, and a valid driver's license with an acceptable driving record. Applicants must be high school graduates or equivalent and at least 18 years old. Lithia & Driveway is a drug-free workplace and is committed to equal employment opportunity. Reasonable accommodations may be made to enable individuals to perform essential functions.
Requirements
- At least 3 years of automotive sales experience.
- At least 2 years of CRM experience.
- At least 3 years of sales experience.
- Ability to solve basic math calculations.
- Basic computer skills.
- Acceptable driving record and a valid driver's license in the state of residence.
- High school graduate or equivalent.
- At least 18 years old.
Responsibilities
- Manage Internet Sales Consultants and ensure the department meets established guidelines.
- Answer incoming calls and chat/call requests within 10 seconds.
- Respond to incoming email by attempting a phone call within 5 minutes, then send a series of outgoing emails ending with a price quote within 10 minutes of the ISC's auto-response.
- Convert every sales opportunity to a confirmed appointment or turn it over to a Sales Consultant.
- Speak with at least 75% of assigned leads.
- Set confirmed appointments with at least 60% of leads contacted.
- Maintain a 60% show rate for appointments.
- Record every customer contact, regardless of source or type, in the LSMS.
- Complete 100% of daily scheduled contact tasks.
- Perform other duties as assigned.
Benefits
- Competitive pay
- Medical, dental, and vision plans
- Paid holidays and PTO
- Short- and long-term disability
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
