Foreign Pharmacy Grad - International Pharmacy Intern

CVS Health•Farmington, MO

7d•Onsite

About The Position

The International Pharmacy Intern role is for a foreign pharmacy graduate from a non-US-accredited school who has passed the FPGEE and TOEFL and is eligible to complete required US internship hours. The intern follows a mixed-modality learning plan and must complete the internship within 18 months. The role develops skills in patient care, pharmacy practice management, leadership, and education, and prepares the intern to complete required pharmacist licensure exams and processes within 120 days after completing US internship hours. Under the direct supervision of a licensed pharmacist, the intern supports a safe and effective retail pharmacy environment and provides patient care across pharmacy operations, regulatory compliance, quality assurance, customer service, inventory, and workflow management. Duties include customer assistance, prescription processing and pickup, inventory management, support for dispensing and prescription review, and delivery of additional health services as allowed by state regulation and individual certification. The intern also supports pharmacy leadership, staff training and development, and the pharmacy's operational needs. The position requires an active pharmacy intern license in the state where the district is located, and pharmacist licensure in the state where the position is based within 120 days after completing US internship hours. Failure to complete internship hours within 18 months or obtain licensure as prescribed results in removal from the role and separation of employment.

Requirements

High school diploma or GED.
Doctorate (PharmD) or equivalent pharmacist degree from a non-US-accredited school of pharmacy.
Active Pharmacy Intern license in the state where the district is located.
Foreign graduate from a non-US-accredited college or school of pharmacy before beginning the CVS Non-US Accredited Foreign Graduate Training Program.
Pass the FPGEE and TOEFL before becoming eligible to apply for the role.
Complete required US internship hours within 18 months and obtain pharmacist licensure in the state where the position is based within 120 days after completing those hours.
Strong communication and presentation skills.
Skills in results orientation, colleague engagement, active listening, customer and community engagement, consumer behavior, negotiation and conflict resolution, patient counseling, emotional intelligence, time management, and digital literacy.
Regular and predictable attendance, including nights and weekends.
Ability to complete additional tasks as directed by a supervisor or manager.
Ability to lift and exert up to 20 lbs. of force occasionally, up to 10 lbs. frequently, and a negligible amount regularly, including overhead lifting.
Required related work experience: 0 to 3 years.

Nice To Haves

Eligibility to immunize.
Prior related work experience of 3 to 5 years.
Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
Once state regulations are met, willingness and ability to immunize, as this is an essential pharmacist function.

Responsibilities

Provide courteous, professional service to pharmacy and front-store customers in person, at the drive-through, and by telephone; address questions and concerns and seek solutions to improve customer satisfaction.
Perform approved register transactions, bag merchandise, and create personalized customer interactions.
Maintain patient confidentiality in accordance with HIPAA and company standards, and comply with federal and state laws, regulations, CVS policies, and standard operating procedures.
Adhere to CVS pharmacy workflow and process prescriptions, including translating SIG codes, selecting products, counting and measuring drugs, handling vials and bottles, and labeling prescriptions.
Resolve third-party rejections, complete manual claim forms, and perform prescription pickup procedures according to policy.
Access, enter, and retrieve information using the workstation.
Maintain inventory and replenishment using appropriate reports, and assist with putting away drug orders except CII drugs where permitted by law.
Deliver additional health care services as permitted by state regulation, certification, and pharmacy leadership, including point-of-care or swab-and-send testing and immunization preparation or delivery.
Support the supervising pharmacist in dispensing drugs, reviewing prescriptions, and monitoring compliance.
Under direct pharmacist supervision, offer counseling and refer customers to the pharmacist when necessary; field medical questions when appropriate and communicate with health care professionals to support optimal care.
When applicable, solicit customer medical history to support appropriate medical advice and practice and develop pharmacist duties according to law.
Support the Pharmacy Manager in motivating, inspiring, and developing Pharmacy Support Staff; balance assignments to use colleagues' strengths and address development needs.
Identify business opportunities and solutions to improve pharmacy growth and performance, and help lead the team toward specified goals.
Adapt plans to changes in a dynamic community health care setting, collaborate with others, and align colleagues around the company's purpose.
Help foster a caring, energetic, enthusiastic, and proud team culture; recognize others and celebrate success.
Communicate with Field Management and Corporate as needed and participate in required store operational meetings.
Help maintain a clean, organized, and professional pharmacy department according to CVS standards.
Support scheduling activities according to business needs and the workflow model, and coordinate or implement Pharmacy Support Staff training and development.
Complete all required training programs and obtain required licensure within applicable guidelines.