Foreign Pharmacy Grad - International Pharmacy Intern

CVS Health•Saint Joseph, MO

21d

About The Position

The International Pharmacy Intern is a non-US-accredited foreign pharmacy graduate completing required US internship hours under the direct supervision of a licensed pharmacist. After passing the FPGEE and TOEFL, eligible graduates may apply to the program. The role includes a mixed-modality learning plan and curated learning experiences that build on pharmacy education and develop knowledge and skills across patient care, practice management, leadership, and education. Interns must complete their required internship within 18 months and are expected to complete required pharmacist licensure exams and processes within 120 days after finishing the internship hours. Failure to meet these timelines results in removal from the role and separation of employment. The intern contributes to a safe and effective retail pharmacy environment and provides patient and customer care while supporting pharmacy operations. Responsibilities include customer service, prescription processing, inventory and workflow management, compliance, quality assurance, and patient care programs. The intern supports the pharmacy manager and pharmacy support staff, and performs duties under pharmacist supervision; final prescription verification is excluded from workflow responsibilities.

Requirements

Foreign graduate of a non-US-accredited college or school of pharmacy before beginning the CVS training program.
Pass the FPGEE and TOEFL to be eligible to apply.
Active Pharmacy Intern license in the state where the district is located.
Complete required US internship hours within 18 months.
Obtain pharmacist licensure in the state where the position is based within 120 days after completing US intern hours.
High school diploma or GED and a doctorate (PharmD) or equivalent pharmacist degree from a non-US-accredited school of pharmacy.
Strong communication and presentation skills.
Skills in results orientation, colleague engagement, active listening, customer and community engagement, consumer behavior, negotiation and conflict resolution, patient counseling, emotional intelligence, time management, and digital literacy.
Regular and predictable attendance, including nights and weekends.
Ability to complete additional tasks as directed by a supervisor or manager and complete required training and licensure within established guidelines.
Ability to lift and exert up to 20 lbs. occasionally, up to 10 lbs. frequently, and negligible force regularly, including moving objects overhead.
Required prior related work experience: 0 to 3 years.

Nice To Haves

Eligibility to immunize.
Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
Preferred prior related work experience: 3 to 5 years.
Once state regulations are met, willingness and ability to immunize, an essential pharmacist function.

Responsibilities

Deliver courteous, professional customer service in-store and at the drive-through, answer questions and telephone calls, address concerns, and seek help or solutions to maximize customer satisfaction.
Perform approved register transactions, bag merchandise, and look for ways to create personalized customer experiences.
Protect customer and patient confidentiality in accordance with HIPAA, company standards, and applicable laws and regulations.
Comply with federal and state laws, regulations, CVS policies, and standard operating procedures, and meet state and federal licensure requirements within the required timeframe.
Process prescriptions, including translating SIG codes, selecting products, counting and measuring medications, handling containers, and labeling prescriptions.
Resolve third-party rejections and complete manual claim forms; perform prescription pick-up procedures in accordance with policy.
Access, enter, and retrieve information using the workstation.
Maintain inventory and replenishment according to pharmacy policies and reports, and assist with putting away drug orders except CII drugs, as permitted by law.
Provide additional health care services allowed by state regulation, individual certification, and pharmacy leadership, including point-of-care or swab-and-send testing and immunization preparation or delivery.
Support the supervising pharmacist with dispensing, prescription review, and compliance monitoring.
Under the direct supervision of a licensed pharmacist, offer counseling, refer customers to the pharmacist when appropriate, handle appropriate medical questions, communicate with health care professionals, and obtain relevant medical history when applicable.
Communicate with field management and corporate teams as needed and participate in required store operational meetings.
Help maintain a clean, organized, professional pharmacy department and support scheduling based on business needs and workflow.
Coordinate or implement training and development for pharmacy support staff, recognize colleagues, celebrate success, and complete required training.
Support patient care programs and the pharmacy manager in motivating, developing, and assigning work to pharmacy support staff.
Identify business opportunities and solutions, help implement improvements, adapt to change, collaborate with others, and align colleagues around CVS Health's purpose and goals.