International Patient Coordinator (Spanish or Arabic speaking), Full Time - Days

UChicago Medicine•Chicago, IL

5d•$71,460 - $83,370•Onsite

About The Position

UChicago Medicine is hiring an International Patient Coordinator for its International Program. The role coordinates services for high volumes of international patients and families, communicating about appointments, care plans, financial matters, health resources, and concierge services. The coordinator serves as a primary non-clinical contact, resolves patient concerns and service issues, advocates for equitable care with an understanding of cultural nuances, and facilitates initial point-of-service collections in accordance with program financial policies. The position also builds relationships with patients, families, referral sources, physicians, and staff, and helps resolve discrepancies between patient or family needs, treating teams, and payor requirements. The coordinator arranges and manages consultations, evaluation tests, educational and advisory meetings, follow-up testing, discharge coordination, and medical-record provision. They liaise with international patients, referring physicians, and embassies to gather demographic and medical information, triage inquiries, and coordinate with UChicago Medicine departments and clinical teams. The role includes administrative support, patient and family education, assistance with lodging and transportation, escorting patients on campus, and face-to-face interpreting that preserves the original meaning. The coordinator also shares responsibility for department phone and email coverage. This is a full-time, day-shift position working Monday through Friday. The position is rotational and requires onsite work, including at the Hyde Park location three days per week.

Requirements

Bachelor's degree in healthcare or another discipline.
Two to four years of experience providing patient or international customer service.
Verbal fluency in at least two languages, including English and either Arabic or Spanish.
Understanding of cultural differences and ability to advocate on behalf of international patients.
Expected to obtain certification within six months of hire from the Certification Commission for Healthcare Interpreters or the National Board of Certification for Medical Interpreters.
Refined interpersonal skills and business etiquette.
Documented skills in following standardized protocols, service recovery, and teamwork.
Excellent communication skills for delivering sensitive information.
Ability to work independently and as part of a team to analyze and resolve problems.
Competency in Microsoft Office.

Nice To Haves

Experience with EPIC.
Proficiency in medical terminology.
Graduation from a certified Medical Assistant program.

Responsibilities

Serve as the primary contact for non-clinical care coordination for international patients, families, and referring physicians throughout the continuum of care.
Coordinate services with medical professionals, ancillary services, BSD, hospital offices, and staff.
Arrange and manage educational and advisory meetings, evaluation tests, and consultations within specified time periods.
Resolve day-to-day issues independently to keep patients on schedule.
Notify patients and referring physicians in advance about required follow-up testing and coordinate that follow-up.
Work with departmental staff to ensure appropriate insurance and billing information is provided for patient services.
Liaise with international patients, referring physicians, and embassies to obtain demographic and medical information.
Triage calls, letters, and faxes from patients and family members seeking information about International Programs.
Coordinate discharge and follow-up with care teams, including providing medical records.
Educate patients and families about UChicago Medicine.
Work with Guest Services to arrange hotel accommodations, transportation, and other services.
Escort patients arriving on campus, including early-morning check-ins, and stay after hours if needed.
Coordinate with UChicago Medicine departments, clinics, physicians, case managers, pharmacy, and other clinical departments to assist international visitors.
Provide face-to-face interpreting between patients and providers while maintaining the original meaning.
Share coverage of the department's main phone line and email.
Facilitate initial point-of-service collections in support of International Program financial service policies and goals.
Address patient concerns and disagreements or discrepancies among patients or families, treating teams, and payor requirements.