International Logistics Specialist

Supply Chain Solutions • Kentwood, MI

2d • Hybrid

About The Position

The International Logistics Specialist manages import operations and related activities for an assigned portfolio of accounts. The role combines advanced international logistics expertise with strong customer service to provide an excellent customer experience. As a trusted advisor to customers, the Specialist anticipates needs, identifies potential supply chain challenges, and develops solutions that support timely and compliant freight movement. The position requires ownership, effective communication, and the ability to manage complex transactions while maintaining customer satisfaction.

Requirements

• At least 3 years of prior supply chain or transportation experience.
• Experience with CargoWise.
• Excellent customer service skills and ability to work as part of a team and recommend creative solutions.
• Ability to manage multiple competing priorities, meet deadlines, manage risk, and resolve problems effectively and efficiently.
• Detail-oriented and proficient in Microsoft Office applications, including Excel, Word, and Outlook.
• Bilingual English and Spanish communication skills, both written and verbal.

Nice To Haves

• Bachelor's degree in Logistics.
• 3PL experience.

Responsibilities

• Accurately track and trace shipments.
• Assess urgency, escalate urgent shipments, and provide alternative options.
• Proactively communicate shipment status to clients and maintain and escalate communications with steamship lines and truckers.
• Coordinate release of goods from carriers and customs, including any required governmental agency examinations, and arrange and track delivery.
• Communicate bookings and follow up with clients and agents; check routing and pricing and identify alternatives to meet client needs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed