Internal Service Advisor

Vandergriff Chevrolet•Arlington, TX

5h•$22 - $30•Onsite

About The Position

Vandergriff Chevrolet is seeking an experienced, detail-oriented Internal Service Advisor to oversee the reconditioning process for new and pre-owned inventory. This position works directly with the Used Car Manager, Sales Department, Service Department, Parts Department, Body Shop, and vendors to ensure vehicles are repaired, reconditioned, and frontline-ready while meeting quality, budget, and timeline expectations.

Requirements

Previous dealership experience required.
Working knowledge of CDK Dealer Services, Xtime, and vAuto required.
Strong understanding of automotive maintenance, repair, and reconditioning processes.
Ability to interpret technician recommendations and repair estimates.
Excellent communication, follow-up, and organizational skills.
Ability to prioritize multiple vehicles and deadlines in a fast-paced environment.
Strong computer and data-entry skills.
Valid driver's license with an acceptable driving record.

Nice To Haves

Previous Internal Service Advisor, Service Advisor, Recon Manager, Inventory Manager, or similar experience preferred.
Chevrolet, GM, or franchise dealership experience.
Experience managing used vehicle reconditioning workflows.
Knowledge of inventory turn, recon budgeting, and inventory management best practices.

Responsibilities

Inspect incoming trade-ins, auction purchases, and inventory vehicles to determine reconditioning needs.
Open, manage, and close internal repair orders (ROs) using CDK.
Utilize V-Auto to prioritize inventory based on age, market conditions, and sales needs.
Schedule and monitor vehicle reconditioning through Xtime and dealership workflow processes.
Write accurate repair orders for technicians, detailing required repairs and reconditioning needs.
Coordinate repairs with Service, Parts, Collision Center, Detail Department, and outside vendors.
Review technician inspections and repair recommendations for accuracy and completeness.
Obtain approvals for additional repairs and communicate recommendations to management.
Track parts availability and work closely with the Parts Department to minimize downtime.
Ensure all safety recalls, emissions inspections, state inspections, and required maintenance are completed.
Monitor vehicle status daily and provide updates to Sales Managers and dealership leadership.
Maintain vehicle reconditioning budgets and identify opportunities to control costs.
Prioritize inventory to reduce days-to-line and improve inventory turn rates.
Coordinate transportation, sublet repairs, paintless dent repair, glass replacement, wheel repair, and other vendor services.
Verify completion of multi-point inspections and quality control processes.
Ensure vehicles meet Vandergriff Chevrolet standards before being placed into inventory.
Resolve production delays and workflow bottlenecks to keep inventory moving efficiently.
Maintain detailed records and reporting within dealership management systems.
Follow all dealership policies, manufacturer standards, and compliance requirements.