Internal Service Advisor
RV Country Arizona LLC•Mesa, AZ
About The Position
RV Country is hiring an Internal Service Advisor to support its busy RV service department. The role helps keep daily operations running smoothly by coordinating work orders, communicating with customers, and supporting the service team to provide an exceptional experience throughout the repair process. The advisor works directly with customers during diagnostics, quoting, repairs, invoicing, and claim creation, and coordinates with technicians and parts staff to schedule and track repairs.
Requirements
- Previous service advisor or service writer experience.
- RV service experience.
- High school diploma or GED.
- Excellent communication skills.
- Understanding of the service process.
- Analysis and problem-solving skills.
- Commitment to continuous improvement and creative thinking.
- Ability to multitask.
Responsibilities
- Create work orders and work directly with customers during diagnostic, quoting, repair, invoicing, and claim creation processes.
- Serve as the primary liaison between customers and the service department.
- Coordinate with technicians and parts staff to schedule and track repairs efficiently.
- Review and verify documentation for accuracy and compliance with company processes.
- Keep customers informed throughout the repair process and promptly address questions or concerns.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Paid time off
- Great company culture
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
