Internal Communications Specialist/Sr Specialist

Federal Reserve Bank of Philadelphia•Atlanta, GA

2d•Onsite

About The Position

The Internal Communications Specialist/Sr. Specialist supports internal communications strategies and activities for the Federal Reserve Bank of Atlanta’s Operations and Administrative Services (OAS) Division. The role serves as a communications consultant to OAS leaders and content providers, creating clear, coordinated communications for audiences that include frontline Law Enforcement, Facilities, and Cash operations employees. The specialist writes, edits, proofreads, posts, and measures communications across channels, and looks for ways to expand communication tools that engage leaders and staff. The position develops communications aligned with OAS priorities, organizational goals, and the Bank’s communications strategy. It creates employee-engagement content through written and verbal storytelling and live events; consults with leaders, managers, and subject matter experts; supports feedback mechanisms; and maintains communications project documentation and reports. The position also supports employee meetings and engagement activities and provides backup support for Public Affairs crisis communications. The position reports to the Internal Communications Director. Onsite work is an essential function, with the required onsite schedule set by management. The employee must live within commuting distance of Atlanta or an approved Federal Reserve Bank of Atlanta office. Travel may be up to 25%. The level—Specialist or Senior Specialist—may depend on relevant experience.

Requirements

Bachelor’s degree, preferably in Journalism, Communications, Public Relations, Marketing, or a related field.
For the Specialist level, 2–5 years of experience in addition to education is preferred.
For the Senior Specialist level, 6 or more years of experience is preferred.
Solid written and oral communication skills.
Knowledge of strategic planning and project management.
Experience developing and delivering communications for frontline, operational, or non-desk-based employee audiences.
Experience managing corporate or internal communications.
Experience with Microsoft 365, including Word, PowerPoint, SharePoint, Teams, and Outlook.
Must be authorized to work in the United States without current or future visa sponsorship.
Must complete required background screening, including at minimum fingerprinting for a criminal background check and education and employment verification; additional screening may apply.

Nice To Haves

Experience with digital media tools, including video production and graphic design.
Degree in Journalism, Communications, Public Relations, Marketing, or a related field is preferred.

Responsibilities

Develop and implement communications strategies and content that align OAS priorities with organizational goals and the Bank’s overall communications strategy.
Develop employee-engagement content through creative written and verbal storytelling and live events, including conducting research, gathering information, editing, and proofreading.
Collaborate with intranet and web staff to make use of web technology and social media tools.
Consult with OAS leaders, managers, and subject matter experts to assess communications needs and develop strategies, programs, and materials that support business goals.
Support mechanisms for collecting employee, manager, and executive feedback, and provide updates and reports.
Create, monitor, and maintain communications project documentation, including progress, status, resource management, and reports.
Prepare and support town halls, division meetings, branch meetings, and other employee-engagement activities.
Provide backup support for Public Affairs crisis communications activities.
Write, edit, proofread, post, and measure communications across channels.
Identify ways to broaden the range and variety of communication tools used to engage leaders and staff.