CIB Operations - Internal and Executive Communications - Senior Associate

JPMorgan Chase & Co.•New York, NY

28d•$93,100 - $145,000

About The Position

We’re looking for a strong communicator, writer and collaborator to join JPMorgan Chase’s Commercial & Investment Banking (CIB) communications team supporting the Digital & Platform Services (D&PS) organization. Digital & Platform Services accelerates transformation within the Commercial & Investment Bank by uniting Technology, Operations, Digital Innovation, AI, and Data teams to create future-ready products and platforms. As an Internal Communications Senior Associate, you will support CIB’s Operations, providing strategic guidance on communications plans and execution, executive storytelling and narrative development, employee engagement and recognition, as well as support for key initiatives. You will be integrally involved in the execution and measurement of all channels and tactics including in-person town halls, site-visits, and offsites and multichannel content in the form of newsletters, email and digital media.

Requirements

Minimum of 5 years of experience in corporate or internal communications, with a bachelor's degree in business, finance, economics, communications, journalism, or related fields.
Ability to develop and implement cohesive and effective communication strategies that resonate with key audiences.
Excellent writing and editing abilities and verbal communications skills.
Passion for storytelling, simplifying complex topics, and driving narratives that support business goals.
Desire to bring creativity and new ideas to communications projects and tactics.
Excellent organizational skills, adept at managing multiple high-priority initiatives in a fast-paced environment.
Meticulous approach to ensuring accuracy and quality in all communications.
Analytical and strategic mindset for addressing challenges and finding solutions.
Internally motivated, empathetic and ready to embrace new opportunities and challenges with flexibility.
Outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company.
In-depth understanding of the financial services industry is a bonus.
Unwavering commitment and diligence in managing risk and protecting and enhancing the reputation of our firm.
High level of independence, energy and integrity, demonstrating respect for a diversity of opinions and styles, and taking accountability / accepting responsibility.

Nice To Haves

Understanding of the financial services industry
Experience working in a large, matrixed organization
Design software experience (e.g., Adobe Creative Suite/InDesign)
Website management and multimedia experience (e.g., video development)

Responsibilities

Executive messaging, including talking points, briefs, org announcements, change management updates, business strategy & performance updates, etc.
Editorials development, source, write and publish stories highlighting business achievements and recognizing the people behind them.
Planning and execution of executive employee engagement events including site visits, offsites, all hands calls, town halls, roundtables and fireside chats.
Telling and amplifying Operations stories via diverse channels including Microsoft Teams, Outlook, corporate intranet, video and live events as well as in coordination with Press and Marketing for external stakeholders.
Develop first drafts, edit, secure approvals, and disseminate a variety of communications materials for appropriate channels – including executive messages, organization announcements, event invitations, announcements, newsletters, articles/stories, videos, digital signage, etc.
Lead on logistics support and assist with decks / talking points / briefings and other materials for internal events, such as town halls, All-Hands, site visits, panels/discussions, etc.
Support intranet management; oversee look, feel and navigation, and advise on content strategy.
Performance measurement of all internal tactics, such as open-rates, event survey results and article clicks, to help guide strategy and approach.