Director, Executive/Internal Communications

American Express•New York, NY

About The Position

The American Express Corporate Affairs & Communications team works to enhance and protect the American Express brand through public relations, social media and content, colleague communications, and corporate sustainability initiatives. The Director supports executive and internal communications for Global Servicing, an organization of more than 30,000 colleagues responsible for customer service across card, travel, concierge, consumer, banking, merchant, and commercial functions, as well as key enablement functions. This role works closely with the Global Servicing President and executive office, Corporate Affairs & Communications leaders, and senior business partners to plan and manage strategic communications for the organization. It requires a flexible professional who can work across all levels of the organization. The position reports to a Vice President, Corporate Affairs & Communications, and includes people-leader responsibilities for two direct reports.

Requirements

At least 8 years of corporate communications or public relations experience.
Proven ability to create and implement effective colleague communications plans for broad or global audiences that have driven tangible results.
Ability to influence and counsel key internal stakeholders and leaders while managing multiple priorities in a deadline-driven environment.
Superior writing, verbal communication, and editing skills, with strong attention to detail.
Ability to distill complex topics and issues into clear, impactful messages.
Ability to lead and influence teams, including direct and indirect reports.
Bachelor's degree.
Eligibility to work in the United States; American Express will not pursue visa sponsorship for this position.

Nice To Haves

Innovative thinking and comfort in a fast-paced environment, with the ability to think independently, act quickly, and apply good judgment.
Thoughtfulness and adaptability in time-sensitive situations, including the ability to pivot as needed.
Creative, self-motivated, collaborative approach, with demonstrated ability to work with colleagues around the globe on large-scale initiatives.
Experience across multimedia and communications channels, including company intranets, social media, live events, and video.

Responsibilities

Manage client relationships and provide internal and executive communications support to the Global Servicing President, an Executive Committee member, and teams across Global Servicing.
Develop creative, impactful global communication strategies to engage colleagues, communicate business priorities, and explain complex changes across various channels.
Manage and develop internal communications materials, including organization announcements, leader messages, communications plans, video treatments and scripts, blogs, social media posts, talking points, and FAQs.
Oversee Global Servicing editorial strategy and the Center of Excellence team in developing clear, compelling content and features for the business unit intranet.
Provide end-to-end event management support for global town halls, leader forums, and executive meetings.
Coordinate communications planning for initiatives and changes across Global Servicing and support strategic projects that benefit the business and colleagues.
Counsel senior leaders on how to inform and engage Global Servicing colleagues around the world.
Provide strategic guidance to business partners on sensitive colleague, customer, and public affairs issues.
Lead two direct reports.
As needed, work with Corporate Affairs & Communications teams to promote American Express service externally and protect its brand, including assessing and supporting senior leaders’ external speaking engagements and media opportunities.