Director, Executive/Internal Communications

American Express•New York, NY

7d•$123,000 - $215,250

About The Position

The Director, Executive/Internal Communications supports executive and internal communications for American Express’s Global Servicing organization, which comprises more than 30,000 colleagues and provides card, travel, and concierge customer service for global consumer, banking, merchant, and commercial customers, along with key enablement functions. The role partners with the Global Servicing President and executive office, Corporate Affairs & Communications (CA&C) leaders, and senior business partners to plan and manage strategic communications. It reports to a Vice President, CA&C. This multifaceted role calls for a flexible communications professional who can work across all levels of the organization. The director manages relationships and communications programs, advises senior leaders, oversees editorial content and events, and leads two direct reports. As needed, the role also partners with CA&C teams on external communications that promote the company’s service and protect its brand.

Requirements

At least 8 years of corporate communications or public relations experience.
Demonstrated ability to create and implement effective colleague communications plans for broad or global audiences that have driven tangible results.
Ability to influence and counsel key internal stakeholders and leaders while managing multiple priorities in a deadline-driven environment.
Superior written, verbal, and editing skills, with strong attention to detail.
Ability to distill complex topics and issues into clear, impactful messages.
Ability to lead and influence teams, including direct and indirect reports.
Bachelor’s degree required.
Employment eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.

Nice To Haves

Innovative thinker comfortable in a fast-paced environment, able to think independently and quickly, and apply good judgment.
Thoughtful and adaptable in time-sensitive situations, with the ability to pivot as needed.
Creative, self-motivated team player with the ability to collaborate effectively with colleagues around the globe on large-scale initiatives.
Experience working across multiple media and communication channels, including company intranet, social media, live events, and video.

Responsibilities

Manage client relationships and provide internal and executive communications support to the Global Servicing President, an Executive Committee member, and teams across Global Servicing.
Develop global communication strategies and approaches to engage colleagues, inform them of business priorities, and explain complex changes across multiple channels.
Manage and develop internal communications materials, including organization announcements, leader messages, communications plans, video treatments and scripts, blogs, social media posts, talking points, and FAQs.
Oversee Global Servicing’s broader editorial strategy and Center of Excellence team in developing content and features for the business unit intranet site.
Provide end-to-end event management support for global town halls, leader forums, and executive meetings.
Coordinate communications planning across functions for the rollout of initiatives and changes across Global Servicing, and support strategic projects benefiting the business and colleagues.
Counsel senior leaders on how to inform and engage Global Servicing colleagues around the world.
Provide strategic guidance to business partners on sensitive colleague, customer, and public affairs issues.
Manage two direct reports.
As needed, work with CA&C teams to promote the company’s service externally and protect the American Express brand, including assessing and supporting senior leaders’ external speaking engagements and media opportunities.

Benefits

Competitive base salaries
Bonus incentives
6% company match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
More than 20 weeks of paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
Free access to global onsite wellness centers staffed with nurses and doctors, depending on location
Free and confidential counseling support through the Healthy Minds program
Career development and training opportunities