Intern - Learning and Development

Hanover Insurance Group • Worcester, MA

3d

About The Position

This internship focuses on performing daily Learning Operations team functions, including Knowledge Architecture & Content Audit, Data Collection & Manipulation, and Knowledge Management and Learning Platform Support & Optimization. A key project will involve designing and architecting a consolidated SharePoint site for the department-wide Learning and Development team, including establishing functional permissions, standardizing global navigation, documenting procedures, and gathering user feedback.

Requirements

• Currently enrolled in a bachelor's or advanced degree program.
• Ability to commit to a full-time, 10-week internship program.
• Ability to work in the U.S. without requiring sponsorship now or in the future.
• Strong analytical, verbal, and written communication skills.

Nice To Haves

• Pursuing Bachelor's degree in Learning & Development, Organizational Management, Information Science/Information Technology, Management Information Systems, or Business Analytics preferred.
• Cumulative GPA of 3.0 or higher preferred.
• Interest or exposure to Learning Management Systems (LMS)/Content Management Systems (CMS): (examples: Workday Learning, Cornerstone, or Docebo, SharePoint, SQL Servers).
• Exposure to Data Visualization Tools: PowerBI or Tableau.
• Proficiency in Excel (VLOOKUPS, pivot tables), Power BI, or basic SQL to clean and query learning data.
• Understanding of Design Basics: logical folder nesting; experience with creating intuitive layouts using standard SharePoint modern web parts.

Responsibilities

• Perform daily Learning Operations team functions.
• Standardize tagging by applying consistent characteristics to courses.
• Map content journeys by documenting how knowledge flows from subject matter experts to employee users.
• Administer the learning measurement process, including distribution and data collection/manipulation from learning surveys, quality and productivity reports, learner engagement metrics, and knowledge management system usage.
• Manage digital assets across multiple repositories.
• Troubleshoot end-user/learner access issues.
• Manage learner enrollment/status, course/session creation/updating/retirement in the learning management system/curriculum management system.
• Design/Architect a Central Repository SharePoint site for department-wide announcements, shared resources, and general documentation.
• Establish Functional Permissions for SharePoint sub-sites.
• Standardize Global Navigation across SharePoint sub-sites.
• Create user guides and process maps detailing SharePoint procedures.
• Gather user feedback on information accessibility through surveys or focus groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern