Intern - Learning and Development

The Hanover Insurance Group•Worcester, MA

4d•$23 - $25

About The Position

The Hanover's Internship Program provides college students with the opportunity to work on a variety of critical business assignments, test your skills, use your academic knowledge, and match your interests to a real job. Through the 10-week summer program (June – mid August), you will take on meaningful projects and work alongside some of the very best talent in the industry. You will be supported and mentored by a community of exceptional talent (leaders, managers, subject matter experts and recent graduates). You will participate in a cross-functional team building project focused on corporate philanthropy and attend weekly development workshops with your intern peers. You will also join in engagement and social activities with other interns. We recruit highly skilled students for potential future full-time employment opportunities, upon graduation.

Requirements

Currently enrolled in a bachelors or advanced degree program
Pursuing Bachelors degree in Learning & Development, Organizational Management, Information Science/Information Technology; Management Information Systems, or Business Analytics preferred
Cumulative GPA of 3.0 or higher preferred
Ability to commit to a full time 10-week internship program
Ability to work in the U.S. without requiring sponsorship now or in the future
Strong analytical, verbal, and written communication skills

Nice To Haves

Interest or exposure to Learning Management Systems (LMS)/Content Management Systems (CMS): (examples: Workday Learning, Cornerstone, or Docebo, SharePoint, SQL Servers)
Data Visualization Tools: exposure to PowerBI or Tableau
Data Analysis & Manipulation: Proficiency in Excel (VLOOKUPS, pivot tables], Power BI, or basic SQL to clean and query learning data
Design Basics: logical folder nesting; experience with creating intuitive layouts using standard SharePoint modern web parts

Responsibilities

Perform daily Learning Operations team functions, such as Knowledge Architecture & Content Audit: Standardize tagging by applying consistent characteristics to courses so employees can easily search for them; Map content journeys through documenting how knowledge flows from subject matter experts to employee users through the formal learning ecosystem.
Perform daily Learning Operations team functions, such as Data Collection & Manipulation: Administration of the learning measurement process, including distribution and data collection/manipulation from learning surveys, quality and productivity reports, learner engagement metrics, knowledge management system usage, etc.
Perform daily Learning Operations team functions, such as Knowledge Management and Learning Platform Support & Optimization: Management of digital assets across multiple repositories; troubleshooting end-user/learner access issues; management of learner enrollment/status, course/session creation/updating/retirement in the learning management system/curriculum management system.
Internship Project - Consolidated Business L&D Department-wide SharePoint Architecture Task: Design/Architect Central Repository: Create a single "Home" site for department-wide announcements, shared resources, and general documentation.
Internship Project - Consolidated Business L&D Department-wide SharePoint Architecture Task: Establish Functional Permissions: Structure sub-sites for the three main functional areas, ensuring restricted access or distinct sections for their respective sub-teams.
Internship Project - Consolidated Business L&D Department-wide SharePoint Architecture Task: Standardize Global Navigation: Structure a menu across all sub-sites so users can fluidly jump between broad department resources and deep, targeted focus-area materials.
Internship Project - Consolidated Business L&D Department-wide SharePoint Architecture Task: Document Standard Procedures: Create user guides and process maps detailing how the team uploads and archives assets, maintains the site, etc.
Internship Project - Consolidated Business L&D Department-wide SharePoint Architecture Task: Gather User Feedback: Conduct surveys or focus groups to evaluate how easily employees can find information, what their needs are, etc.