Intern, Guest Services | Sprint Season

Inter Miami CF • Miami, FL

9d

About The Position

Inter Miami CF is seeking an Intern, Guest Services, for its Number 10 Internship program’s 2027 Sprint Season cohort. The paid, part-time internship supports planning and execution of matchday operations and special events, with a focus on delivering an exceptional fan experience. The intern will gain exposure to guest services operations, staff training and scheduling, and event coordination while collaborating with departments across the Club. The internship is scheduled to run from January 11, 2027, through June 4, 2027, for fewer than 20 hours per week.

Requirements

• Currently pursuing an undergraduate or graduate degree in Hospitality, Sports Management, Business Administration, or a related field, or recently graduated from a related program.
• Exceptional reliability, interpersonal communication, and organizational skills.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Effective verbal and written communication skills.
• Ability to manage multiple tasks and prioritize efficiently.
• Ability to work in a fast-paced, team-oriented environment.
• Ability to work weekends and holidays when required.
• Must pass a pre-employment background check.

Nice To Haves

• Fluency in English and Spanish.
• Passion for fútbol.

Responsibilities

• Assist with developing training materials and facilitating training sessions for part-time staff across departments.
• Contribute to recruitment and onboarding of Guest Service Representatives.
• Assist with scheduling Guest Service Representatives for match days, special events, and stadium tours.
• Lead Guest Service Representatives on match days and at special events to ensure they fulfill their duties.
• Assist with planning operational meetings as required.
• Help coordinate event-day briefings, staffing deployments, and matchday resources.
• Support employee communication, recognition, and engagement efforts.
• Research industry standards and provide insight on fan-experience improvements.
• Collaborate across departments, including Security, Operations, HR, Partnerships, Marketing, Food & Beverage, Member Services, and IT.
• Manage inventory of staff uniforms, ticket scanners, wristbands, and premium-area accreditation.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed