Intern, Guest Services | Sprint Season

Inter Miami CF LLC • Miami, FL

9d

About The Position

Inter Miami CF is seeking an Intern, Guest Services to support the planning and execution of matchday operations and special events and help deliver an exceptional fan experience. The role provides exposure to guest services operations, staff training, scheduling, and event coordination while collaborating with departments across the Club. This is a paid, part-time internship in the Number 10 Internship program for the 2027 Sprint Season cohort, scheduled for January 11, 2027, through June 4, 2027, for fewer than 20 hours per week.

Requirements

• Currently pursuing an undergraduate or graduate degree in Hospitality, Sports Management, Business Administration, or a related field, or recently graduated from a related program.
• Exceptional reliability, interpersonal communication, and organizational skills.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Effective verbal and written communication skills.
• Ability to manage multiple tasks and prioritize efficiently.
• Ability to work in a fast-paced, team-oriented environment.
• Ability to work weekends and holidays when required.
• Must pass a pre-employment background check.

Nice To Haves

• Fluency in English and Spanish.
• Passion for fútbol.

Responsibilities

• Assist with developing training materials and facilitating training sessions for part-time staff across departments.
• Contribute to recruitment and onboarding for Guest Service Representatives.
• Assist with scheduling Guest Service Representatives for match days, special events, and stadium tours.
• Lead Guest Service Representatives on match days and special events to ensure they fulfill their duties.
• Assist with planning operational meetings and coordinating Guest Services.
• Help coordinate event-day briefings, staffing deployments, and matchday resources.
• Support employee communication, recognition, and engagement efforts.
• Research industry standards and provide insight on fan experience improvements.
• Collaborate across departments, including Security, Operations, HR, Partnerships, Marketing, Food & Beverage, Member Services, and IT.
• Manage inventory of staff uniforms, ticket scanners, wristbands, and premium-area accreditation.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed