Intern- Customer Success

Exol • Wilmington, MA

8d • $25 - $32

About The Position

Symbotic is seeking a Customer Success intern to join its Operations organization for the Summer 2027 term (May–August). The intern will analyze automated system performance, support troubleshooting, and help cross-functional teams improve customer site outcomes. The Customer Success team prepares and optimizes automated systems for customers by coordinating technical work and using organizational metrics and performance thresholds to guide improvements.

The role involves analyzing system data, helping investigate performance issues, collaborating on improvement plans, and contributing to initiatives across automated inbound, automated outbound, lift systems, and related areas. The intern will also help develop and maintain AI-enabled dashboards that turn performance data into actionable insights. The internship includes mentorship, professional development, networking, and community-building events. Interns may travel one or two times during the internship to client locations.

Requirements

• Currently pursuing a bachelor's degree in industrial engineering, business, data analytics, engineering, or a related field.
• Strong analytical skills, including the ability to handle and interpret large data sets accurately and with attention to detail.
• Familiarity with Microsoft Excel.
• Strong communication and listening skills, with the ability to build effective working relationships.
• A collaborative, customer-focused approach to teamwork.
• A proactive, solution-focused mindset and interest in using data to identify and address issues.
• Valid driver's license and ability to drive and/or fly to client locations and company headquarters.

Nice To Haves

• Exposure to Python and SQL.

Responsibilities

• Analyze large data sets to identify opportunities to improve system performance at individual customer sites and across the network.
• Support troubleshooting and root-cause analysis for system performance issues.
• Collaborate with engineering, operations, and technology partners to develop and implement performance improvement plans.
• Contribute to improvement efforts involving automated inbound, automated outbound, lift systems, and related system areas.
• Help build, track, and interpret KPIs and operating metrics to improve people, processes, and systems.
• Participate in cross-functional initiatives focused on resolving recurring challenges and improving customer outcomes.
• Help develop and maintain AI-enabled dashboards that translate system performance data into actionable insights for Customer Success and cross-functional teams.

Benefits

• Transportation and housing benefits for students who meet relocation requirements.
• Mentorship, professional development, networking opportunities, and a calendar of events for interns and co-ops.
• Medical, dental, vision, disability, 401K, PTO and/or other benefits.
• Eligible employees may receive a corporate credit card based on role and travel requirements.

What This Job Offers

• Career Level: Intern