AI Customer Success Intern

KnowBe4 • Clearwater, FL

3d • Hybrid

About The Position

The AI Customer Success Intern is a paid, 12-week internship running January 25, 2027 through April 16, 2027. The role combines customer success domain knowledge with AI integrations, supporting KnowBe4’s Customer Management team as it helps customers adopt and realize value from the company’s security awareness training and phishing simulation platform.

The intern will work alongside Customer Management leads, Customer Success Managers (CSMs), and the GTM Engineer (Customer Success) to build, test, and maintain AI workflows, including executive sponsor briefs, health and engagement signals, adoption scorecards, and onboarding reporting. The intern will also support testing and rollout of these workflows, help ensure AI outputs are accurate against source data, and document practices and assets for the team.

This is a hybrid role for candidates in the greater Tampa Bay area, requiring work in the Clearwater, Florida office three days per week. The intern is responsible for relocation, if needed, and lodging for the internship. The internship program includes company training, onboarding, professional development workshops, executive Ask Me Anything sessions, team-building activities, and social events.

Requirements

• Currently pursuing or recently completed a diploma or degree in Computer Science, Data Analytics, Business, Information Systems, or a related field.
• Hands-on use of an AI assistant for real work and interest in prompt design.
• Basic SQL or Python.
• Comfort with spreadsheets and documents, such as Excel or Google Sheets and Word or Google Docs.
• Familiarity with email and collaboration tools, such as Gmail and Google Workspace.
• Strong verbal and written communication skills.
• Organized, detail-oriented, and able to manage multiple tasks with guidance.
• Curious, coachable, and comfortable working in a team environment.
• Able to explain AI outputs and their limitations to non-technical stakeholders.
• Comfortable checking AI outputs against source data.

Nice To Haves

• IT experience or exposure.
• Interest in AI, SaaS, or customer-facing roles.
• Exposure to CRM tools such as Salesforce and customer success platforms such as ChurnZero.
• Experience building with an LLM API, Claude, or a no-code automation tool.
• Exposure to MCP connectors or API integrations.
• Experience with projects involving customer support, onboarding, training, or account management, including school, part-time, or internship projects.

Responsibilities

• Learn to build and support AI workflows for Customer Management, including executive sponsor briefs, health and engagement signals, adoption scorecards, and onboarding scorecards.
• Prototype prompts, skills, and small scripts, and maintain them after launch.
• Test AI outputs before CSMs rely on them; build test sets from real accounts, validate outputs against Salesforce, ChurnZero, and Snowflake source data, log errors, and help fix them.
• Work with CSMs and Customer Management leads to define quality criteria for adoption, health, and engagement outputs, and translate those requirements into prompts or logic.
• Use KnowBe4 assessments and reporting to support adoption insights, including participation rates, phishing outcomes, training completion trends, and retention trends.
• Keep internal trackers and dashboards current, and escalate risks or blockers to the assigned CSM.
• Maintain runbooks, prompt versions, data definitions, and templates.
• Compile and share approved KnowBe4 resources and rollout steps, and support AI Champions as they adopt the workflows.

Benefits

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses.
• Adoption assistance.
• Tuition reimbursement.
• Certification reimbursement.
• Certification completion bonuses.
• Company training, onboarding, and professional development workshops.
• Executive Ask Me Anything sessions, team-building activities, and social events.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed