Intermodal Dispatcher
US Multimodal Group•La Porte, TX
•Hybrid
About The Position
As an intermodal dispatcher, you will be responsible for managing and coordinating the movement of freight containers and shipments across various transportation modes to ensure timely delivery and optimal efficiency. You will work closely with drivers, carriers, and logistics personnel to schedule pickups and deliveries, track shipments, and resolve any issues that may arise during transit.
Requirements
- Proven experience as a dispatcher or in a similar logistics role, preferably in the intermodal transportation industry.
- Strong knowledge of transportation operations, routing, and logistics.
- Excellent communication and interpersonal skills, with the ability to interact effectively with drivers, carriers, and customers.
- Proficiency in using transportation management software (TMS) and other relevant tools.
- Strong problem-solving skills and the ability to make quick decisions under pressure.
- Attention to detail and organizational skills to manage multiple tasks.
- Knowledge of regulatory requirements and compliance in the transportation industry.
- Must be legally authorized to work in the United States.
- Employment eligibility will be verified through E-Verify, and a background check is required.
Nice To Haves
- Additional education or certification in logistics or transportation management is a plus.
Responsibilities
- Coordinate and schedule transportation of freight containers and shipments via trucks, trains, and ships.
- Assign drivers and carriers to specific routes and loads, ensuring efficient use of resources and adherence to delivery.
- Monitor the progress of shipments and provide updates to customers and stakeholders as necessary.
- Serve as the primary point of contact for drivers, customers, and internal teams regarding shipment status, route changes, and delivery.
- Communicate with customers to confirm pickup and delivery times, address any concerns, and provide exceptional customer service.
- Collaborate with warehouse staff and other departments to ensure seamless logistics.
- Identify and resolve transportation issues such as delays, route changes, or equipment problems in a timely manner.
- Implement contingency plans to mitigate disruptions and ensure on-time delivery of shipments.
- Address customer complaints and concerns professionally.
- Maintain accurate records of shipment details, including pickup and delivery times, transportation costs, and carrier.
- Prepare and process shipping documents, bills of lading, and other required paperwork in compliance with regulations.
- Ensure compliance with transportation regulations, safety standards, and company policies.
- Monitor driver hours of service and equipment maintenance schedules to promote safety and operational efficiency.
Benefits
- Competitive salary (based on experience).
- Competitive salary plan.
- Eligible for performance-based bonuses tied to operational improvements and strategic outcomes.
- PTO
- Paid Holidays
- Medical options
- Dental options
- Vision options
- Company paid Life Insurance
- Company paid Long-term disability
- 401(k) program with company match for eligible employees.
- Opportunities for career advancement and continued professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
