Director of Intermodal

Uber Freight•Chicago, IL

3d•$131,000 - $152,000•Hybrid

About The Position

As the Director of Operations within the Intermodal division, this role drives the strategic vision, execution, and workflow of multiple operational teams. The position oversees a diverse portfolio of customer accounts and balances customer service and on-time performance with operational efficiency, margin maximization, cost control, and load-volume management. The role calls for a seasoned intermodal leader who can develop employees, foster cross-functional partnerships, and deliver an experience that meets clients’ evolving needs.

Requirements

8–10+ years of dedicated experience in intermodal transportation, with a strong focus on rail freight and logistics operations.
5+ years of managerial experience leading, mentoring, and developing high-performing teams.
Strong customer-facing experience, including establishing, monitoring, and optimizing SOPs and KPIs to drive service excellence.
Demonstrated experience leading strategic initiatives that align operational performance with business growth goals.
Demonstrated experience leading a team through system migrations and technology enhancements that improve efficiency.

Nice To Haves

Bachelor’s degree in Transportation, Logistics, Supply Chain Management, or a related field.
5+ years of people leadership experience, specifically managing people leaders.
10+ years of experience in transportation and logistics operations.
Experience managing complex customer accounts in a 3PL and 4PL environment.
Advanced working knowledge of Tableau or similar data visualization platforms.
Deep understanding of P&L statements, operational metrics, and financial performance management.
Proven track record leading cross-functional operational improvement initiatives.

Responsibilities

Review, analyze, and own initiatives that deliver measurable cost savings and cost containment for customers and Uber Freight.
Oversee operational strategy and ensure effective execution.
Own customer service goals and create, develop, and present business reviews.
Apply customer contract terms to maximize return on investment over the partnership lifecycle.
Participate in new account reviews and help prepare the team for customer-facing meetings.
Partner with stakeholders to standardize onboarding, including systems applications, SOPs, and account governance.
Identify operational bottlenecks and implement continuous improvements to processes, cost, service, and profitability.
Help determine eligibility for additional non-committed freight to be awarded to intermodal services and champion those awards.
Hire, develop, retain, and engage a productive team through performance management, mentoring, and cross-training.
Partner with leadership on career development, performance, and cross-functional training opportunities.
Monitor team accountability for key job functions and administer internal performance management reports.
Collaborate with commercial and client engagement stakeholders to maintain and grow Uber Freight’s business, incorporating customer ROI.
Build and maintain positive carrier partnerships and ensure adherence to Uber Freight processes and procedures.
Cultivate internal and external relationships to support retention and deliver exceptional customer outcomes.