Director of Intermodal

Uber Freight•Chicago, IL

2d•Hybrid

About The Position

The Director of Operations within Uber Freight’s Intermodal division leads the strategic vision, execution, and workflow of multiple operational teams. The role oversees a diverse portfolio of customer accounts and balances customer service and on-time performance with operational efficiency, margin maximization, cost control, and load-volume management. The Director champions employee development, builds cross-functional partnerships, and delivers an experience that meets clients’ evolving needs. The position owns operational strategy and execution, customer service goals, customer business reviews, and cost-savings initiatives. It also supports new-account reviews and onboarding, identifies operational bottlenecks and improvement opportunities, and helps determine and secure additional non-committed freight for intermodal services. The Director leads hiring, development, retention, engagement, and performance management for the team, while partnering with leadership on career development and cross-functional training. The role collaborates with commercial and client engagement stakeholders to retain and grow business, builds strong carrier partnerships, and cultivates internal and external relationships to deliver exceptional customer outcomes.

Requirements

8–10+ years of dedicated experience in intermodal transportation, with a strong focus on rail freight and logistics operations.
5+ years of managerial experience leading, mentoring, and developing high-performing teams.
Strong track record in customer-facing roles.
Expertise establishing, monitoring, and optimizing SOPs and KPIs to drive service excellence.
Experience leading and executing strategic initiatives that align operational performance with business growth goals.
Experience leading a team through system migrations and technology enhancements that drive efficiency.

Nice To Haves

Bachelor’s degree in Transportation, Logistics, Supply Chain Management, or a related field.
5+ years of people leadership experience specifically managing people leaders.
10+ years of experience in transportation and logistics operations.
Experience managing complex customer accounts in a 3PL and 4PL environment.
Advanced working knowledge of Tableau or similar data visualization platforms.
Deep understanding of P&L statements, operational metrics, and financial performance management.
Track record of leading cross-functional operational improvement initiatives.

Responsibilities

Review, analyze, and own initiatives that deliver measurable cost savings and containment for customers and Uber Freight.
Oversee operational strategy and ensure effective execution.
Own customer service goals and create, develop, and present customer business reviews.
Understand and apply customer contract terms to maximize return on investment over the partnership lifecycle.
Participate in new-account reviews and help prepare teams for customer-facing meetings.
Partner with stakeholders to standardize onboarding processes, including systems applications, SOPs, and account governance.
Identify operational bottlenecks and implement continuous improvements to processes, cost, service, and profitability.
Support decisions on eligibility for additional non-committed freight awards to intermodal services and champion those awards.
Hire, develop, retain, and engage a productive team through performance management, mentoring, and cross-training.
Partner with leadership on career development, performance, and cross-functional training opportunities.
Monitor accountability for key job functions and administer internal performance management reports.
Collaborate with commercial and client engagement stakeholders to maintain and grow the business, incorporating customer ROI.
Build and maintain positive carrier partnerships and ensure adherence to Uber Freight processes and procedures.
Develop internal and external relationships that support retention and exceptional customer outcomes.