Intermediate Restoration Technician

BELFOR Franchise Group•Gilberts, IL

About The Position

The Intermediate Restoration Technician is a level 3 position in the progressive Water Damage career itinerary. The role acts as the head of the water damage team for residential and small commercial losses and requires technical competence in IICRC water and mold damage work practices, as well as proficiency with water extraction and drying equipment and moisture detection instruments. The technician determines the extent and distribution of moisture and documents water losses. The position supports the development of basic-level technicians and assists advanced technicians on complex or large-scale projects. In CAT service, the technician may manage multiple water losses at once, including organizing and managing temporary workers. The position requires 12 months of previous Basic Level Water Damage experience at BELFOR or equivalent sector experience, and direct participation in at least 25 water damage projects.

Requirements

At least 12 months of previous Basic Level Water Damage experience at BELFOR or equivalent experience in the sector.
Direct participation in at least 25 water damage projects.
Working knowledge of the IICRC S500 Water Damage Standard.
Working knowledge of the IICRC S520 Mold Remediation Standard.
Current IICRC WRT designation.
Familiarity with the BELFOR Water Damage Book.
Ability to properly use appropriate meters and an infrared camera, and to distinguish affected from unaffected building materials and contents.
Ability to draw sketches, read floor plans, complete a Moisture Content Log and a Psychrometric Log, and determine drying goals.
Understanding of air-mover calculations, LGR dehumidification charts, electrical power specifications, and electrical circuits.
Mastery of HydroSensor, Thermal Hygrometer, NavPro Moisture Meter or equivalent, including recording data.
Experience with truck-mount extraction systems, including maintenance and troubleshooting.
Demonstrated experience supervising small crews of up to 10 people on residential, commercial, and industrial losses.
Eligibility to operate a motor vehicle under BELFOR's vehicle policy.
Sense of urgency, professional demeanor, positive attitude, and strong work ethic.
English literacy and fluency.
Attention to detail.
Ability to work under time constraints and meet deadlines.

Responsibilities

Receive and follow instructions provided by the Supervisor.
Direct teams in the use of appropriate personal protective equipment for the job.
Review daily project requirements, document progress, and notify managers of progress and challenges.
Provide field documentation, photographs, charts, and sketches for various TPA projects.
Perform daily vehicle safety and maintenance inspections and keep vehicles clean and in usable condition.
Safeguard customers' property in accordance with BELFOR standards.
Apply customer-service principles and practices.
Work within time constraints to meet specific deadlines.
Travel and work at night and on weekends when periodically requested.
Accurately and promptly report time worked and equipment and consumables used.
Attend BELFOR-sponsored operations and required security training courses.
Supervise and perform basic water damage tasks.
Gather photographs for upload to job files.
Maintain equipment used for debris removal, containment and drying chambers, wall-cavity drying, pump systems, carpet seam cutting and cushion removal, and baseboard removal.
Identify Class 4 materials, take moisture measurements, and select effective drying or restoration techniques.
Evaluate affected structural materials and contents for direct and indirect water damage, and assess restoration costs against replacement costs.
Create moisture maps using available tools and knowledge.
Supervise small crews performing the listed tasks.
Perform additional duties as required.