Intermediate Restoration Technician

BELFOR Franchise Group•Kernersville, NC

About The Position

The Intermediate Restoration Technician is a level 3 role in the Water Damage progressive itinerary. The position leads water-damage teams handling residential and small commercial losses and requires technical competence in IICRC water- and mold-damage work practices, water extraction and drying equipment, moisture detection, and documenting water losses. The technician helps develop basic-level technicians and supports advanced technicians on complex or large-scale projects. In CAT service, the technician may manage multiple water losses simultaneously, including organizing and managing temporary workers. Candidates must have 12 months of previous experience at the Basic Level of Water Damage at BELFOR or equivalent experience in the sector, and must have participated directly in at least 25 water-damage projects. The role requires field documentation, equipment and vehicle care, customer-service skills, and the ability to work to deadlines. Periodic travel and night or weekend work may be requested. The position involves frequent lifting over 50 pounds, occasional assisted lifting of 41 pounds or more (up to 50% of the time), accessing and moving through tight spaces, and sustained periods of standing, sitting, walking, bending, and kneeling. The technician must be able to use mobile devices to collect data and record time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

12 months of previous experience at BELFOR's Basic Level of Water Damage or equivalent standard experience in the sector.
Direct participation in at least 25 water-damage projects.
Working knowledge of the IICRC S500 Water Damage Standard.
Working knowledge of the IICRC S520 Mold Remediation Standard.
Current IICRC WRT designation.
Familiarity with the BELFOR Water Damage Book.
Proper use of appropriate meters and an infrared camera, and understanding of affected versus unaffected building materials and contents.
Ability to draw a sketch, read a floor plan, complete a Moisture Content Log and a Psychrometric Log, and determine drying goals.
Understanding of air-mover calculations, LGR dehumidification charts, electrical power specifications, and electrical circuits.
Mastery in using a HydroSensor, Thermal Hygrometer, NavPro Moisture Meter or equivalent, and recording data.
Experience with truck-mount extraction systems, including maintenance and troubleshooting.
Demonstrated experience supervising small crews of up to 10 people on residential, commercial, and industrial losses.
Eligibility to operate a motor vehicle under BELFOR's vehicle policy.
Sense of urgency, professional demeanor, positive attitude, and strong work ethic.
English literacy and fluency.
Ability to lift frequently in excess of 50 pounds and occasionally lift 41 pounds or more with assistance.
Ability to access and move in tight spaces and sustain periods of standing, sitting, walking, bending, and kneeling.
Ability to use mobile devices to collect data and time.

Responsibilities

Receive instructions provided by the Supervisor.
Direct teams in the use of appropriate personal protective equipment for the job.
Review daily project requirements, document progress, and notify managers of progress and challenges.
Provide field documentation, photographic records, charts, and sketches for various TPA projects.
Inspect vehicle safety and maintenance daily and keep vehicles clean and in usable condition.
Comply with BELFOR standards to safeguard other people's property.
Apply customer-service principles and practices.
Work within time constraints to meet specific deadlines.
Travel and work at night or on weekends when periodically requested.
Report time worked and equipment and consumables used accurately and promptly.
Attend BELFOR-sponsored operations and required safety training courses.
Supervise and perform basic water-damage tasks.
Gather pictures for upload to job files.
Maintain equipment used for debris removal, containment and drying chambers, wall-cavity drying, pump systems, carpet seam cutting and cushion removal, and baseboard removal.
Identify Class 4 materials, take moisture measurements, and deploy effective drying or restoration techniques.
Evaluate affected structural materials and contents for direct and indirect water damage, and assess restoration cost versus replacement cost.
Create moisture maps using provided tools and knowledge.
Supervise small crews performing the listed water-damage tasks.
Perform additional duties as required.