Intermediate Restoration Technician

BELFOR Holdings•Gilberts, IL

About The Position

The Intermediate Restoration Technician is level 3 in the progressive Water Damage career path. The role leads water damage teams handling residential and small commercial losses, applies IICRC water and mold damage practices, and uses and maintains extraction, drying, and moisture-detection equipment. The technician determines the extent and distribution of moisture and documents water losses. The role also supports the development of basic-level technicians and assists advanced technicians with complex or large-scale projects. In catastrophe service, the technician may manage multiple water losses simultaneously, including organizing and managing temporary workers. The position requires 12 months of prior experience at the Basic Level of Water Damage at BELFOR or equivalent sector experience, and direct participation in at least 25 water damage projects. The technician receives instructions from a supervisor, directs teams in appropriate PPE use, reviews daily project requirements, documents progress, and reports progress and challenges to managers. The role includes field documentation, vehicle inspections and upkeep, customer service, accurate reporting of time and equipment and consumables used, and participation in BELFOR operations and required safety training. Periodic travel, night work, and weekend work are requested. The technician supervises and performs basic water damage tasks, maintains equipment, evaluates affected materials and contents, creates moisture maps, and supervises small crews. Physical demands include frequent lifting over 50 pounds, occasional assisted lifting of 41 pounds or more up to 50% of the time, access to tight spaces, and sustained standing, sitting, walking, bending, and kneeling. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The listed duties are not exhaustive.

Requirements

12 months of previous experience at the Basic Level of Water Damage at BELFOR or equivalent experience in the sector.
Direct participation in at least 25 water damage projects.
Working knowledge of the IICRC S500 Water Damage Standard.
Working knowledge of the IICRC S520 Mold Remediation Standard.
Current IICRC WRT designation.
Familiarity with the BELFOR Water Damage Book.
Demonstrated proper use of appropriate meters and an infrared camera, and understanding of affected versus unaffected building materials and contents.
Ability to draw a sketch, read a floor plan, complete a Moisture Content Log and a Psychrometric Log, and determine drying goals.
Understanding of air mover calculations, the LGR dehumidification chart, electrical power specifications, and electrical circuits.
Mastery of the HydroSensor, Thermal Hygrometer, and NavPro Moisture Meter or equivalent, including recording data.
Experience with truck-mount extraction systems, including maintenance and troubleshooting.
Demonstrated experience supervising small crews of up to 10 people on residential, commercial, and industrial losses.
Eligibility to operate a motor vehicle under BELFOR's vehicle policy.
Attention to detail, a sense of urgency, professional demeanor, positive attitude, and strong work ethic.
English literacy and fluency.
Ability to use mobile devices to collect data and record time.
Ability to meet the physical demands of the role, including frequent lifting over 50 pounds; occasional assisted lifting of 41 pounds or more up to 50% of the time; accessing and moving in tight spaces; and sustained standing, sitting, walking, bending, and kneeling.

Responsibilities

Receive and follow instructions provided by the supervisor.
Direct teams in using the appropriate personal protective equipment (PPE) for the job.
Review daily project requirements, document progress, and notify managers of progress and challenges.
Provide field documentation, photographic records, charts, and sketches for various TPA projects.
Perform daily vehicle safety and maintenance inspections and keep vehicles clean and in usable condition.
Supervise and perform basic water damage tasks.
Gather photographs for upload to job files.
Maintain equipment used for debris removal, containment and drying chambers, wall cavity drying, pump systems, carpet seam cutting and cushion removal, and baseboard removal.
Identify Class 4 materials, measure moisture, and select effective drying or restoration techniques.
Evaluate affected structural materials and contents for direct and indirect water damage and assess restoration costs against replacement costs.
Create moisture maps using provided tools and knowledge.
Supervise small crews performing water damage tasks.
Accurately report time worked and equipment and consumables used.
Attend BELFOR-sponsored operations and required safety training.
Comply with BELFOR standards for safeguarding other people's property.
Provide customer service and work within time constraints to meet deadlines.
Travel and work nights and weekends periodically, as requested.