Intermediate Restoration Technician

BELFOR Franchise Group•Durham, NC

About The Position

The Intermediate Restoration Technician is a level 3 role in the progressive Water Damage career path. The position leads water damage teams handling residential and small commercial losses, applies IICRC water and mold damage work practices, and uses, maintains, and cares for water extraction equipment, portable drying equipment, and moisture detection instruments. The technician determines the extent and distribution of moisture and documents water losses. The technician supports the development of basic-level technicians and assists advanced technicians on complex or large-scale projects. In catastrophe service, the role may manage multiple water losses at once, including organizing and managing temporary workers. Candidates must have 12 months of prior experience at the Basic Level of Water Damage at BELFOR or equivalent industry experience and have directly participated in at least 25 water damage projects. The role requires field documentation, customer service, adherence to BELFOR standards, and coordination with supervisors and managers. Periodic travel and night or weekend work may be requested. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

At least 12 months of previous Basic Level Water Damage experience at BELFOR or equivalent experience in the sector.
Direct participation in at least 25 water damage projects.
Working knowledge of the IICRC S500 Water Damage Standard.
Working knowledge of the IICRC S520 Mold Remediation Standard.
Current IICRC WRT designation.
Familiarity with the BELFOR Water Damage Book.
Proper use of appropriate meters and an IR camera, including understanding affected versus unaffected building materials and contents.
Ability to draw a sketch, read a floor plan, complete a Moisture Content Log and a Psychrometric Log, and determine drying goals.
Understanding of air mover calculations, the LGR dehumidification chart, electrical power specifications, and electrical circuits.
Mastery of HydroSensor, Thermal Hygrometer, NavPro Moisture Meter or equivalent, and recording data from these instruments.
Experience with truck-mount extraction systems, including maintenance and troubleshooting.
Demonstrated experience supervising small crews of up to 10 people on residential, commercial, and industrial losses.
Eligibility to operate a motor vehicle under BELFOR’s vehicle policy.
Sense of urgency, professional demeanor, positive attitude, and strong work ethic.
English language literacy and fluency.
Ability to lift more than 50 pounds frequently and lift 41 pounds or more with assistance occasionally.
Ability to access and move through tight spaces.
Ability to stand, sit, walk, bend, and kneel for sustained periods.
Ability to use mobile devices for data and time collection.

Responsibilities

Receive instructions provided by the Supervisor.
Direct teams in the use of appropriate personal protective equipment (PPE) for the job.
Review daily project requirements, document progress, and notify managers of progress and challenges.
Provide field documentation, photographic records, charts, and sketches for various TPA projects.
Perform daily vehicle safety and maintenance inspections and keep vehicles clean and in usable condition.
Comply with BELFOR standards to safeguard other people’s property.
Apply customer service principles and practices.
Work within time constraints to meet specific deadlines.
Travel periodically and work at night and during weekends when requested.
Accurately and promptly report time worked and equipment and consumables used.
Attend BELFOR-sponsored operations and required safety training courses.
Supervise and perform Basic Water Damage tasks.
Gather pictures for uploading to job files.
Maintain equipment used in daily tasks related to debris removal, containment and drying chambers, wall-cavity drying, pump systems, carpet seam cutting and cushion removal, and baseboard removal.
Identify Class 4 materials, take moisture measurements, and deploy effective drying or restoration techniques.
Evaluate the integrity of affected structural materials and contents for direct and indirect water damage, and assess restoration cost versus replacement cost.
Create moisture maps using provided tools and knowledge.
Supervise small crews performing the listed tasks.
Perform additional duties as required.