Intermediate Restoration Technician

BELFOR Holdings•Richmond, VA

About The Position

The Intermediate Restoration Technician is a level 3 position in the progressive Water Damage career path. The role leads water damage teams handling residential and small commercial losses and applies IICRC-standard practices for water damage and mold damage. The technician uses and maintains water extraction and drying equipment and moisture detection instruments, determines the extent and distribution of moisture, and documents water losses. Intermediate technicians help develop basic-level technicians and assist advanced technicians on complex or large-scale projects. In catastrophe service, they may manage multiple water losses simultaneously, including organizing and managing temporary workers. The position requires 12 months of prior experience at the Basic Level of Water Damage at BELFOR or equivalent industry experience, and direct participation in at least 25 water damage projects. The technician receives instructions from a Supervisor, directs teams in appropriate PPE use, reviews project requirements, documents progress, and communicates progress and challenges to managers. The role includes field documentation and vehicle inspections and maintenance. Periodic travel and work at night and on weekends may be required. Employees must accurately report time worked and equipment and consumables used, and attend BELFOR-sponsored operations and required safety training.

Requirements

At least 12 months of previous experience at BELFOR’s Basic Level of Water Damage or equivalent standard experience in the industry.
Direct participation in at least 25 water-damage projects.
Working knowledge of the IICRC S500 Water Damage Standard.
Working knowledge of the IICRC S520 Mold Remediation Standard.
Current IICRC WRT designation.
Familiarity with the BELFOR Water Damage Book.
Proper use of appropriate meters and an infrared camera, and understanding of affected versus unaffected building materials and contents.
Ability to draw sketches, read floor plans, complete a Moisture Content Log and a Psychrometric Log, and determine drying goals.
Understanding of air-mover calculations, the LGR dehumidification chart, electrical power specifications, and electrical circuits.
Mastery of HydroSensor, Thermal Hygrometer, NavPro Moisture Meter, or equivalent, and the recording of data.
Experience with truck-mount extraction systems, including maintenance and troubleshooting.
Demonstrated experience supervising small crews of up to 10 people on residential, commercial, and industrial losses.
Eligibility to operate a motor vehicle under BELFOR’s vehicle policy.
Sense of urgency, professional demeanor, positive attitude, and strong work ethic.
English literacy and fluency.
Ability to lift frequently in excess of 50 pounds and occasionally lift 41 pounds or more with assistance, up to 50% of the time.
Ability to access and move through tight spaces.
Ability to stand, sit, walk, bend, and kneel for sustained periods.
Ability to use mobile devices to collect data and time.

Responsibilities

Receive and follow instructions provided by the Supervisor.
Direct teams in the use of appropriate personal protective equipment for the job.
Review daily project requirements, document progress, and notify managers of progress and challenges.
Provide field documentation, photographic records, charts, and sketches for various TPA projects.
Perform daily vehicle safety and maintenance inspections and keep vehicles clean and in usable condition.
Comply with BELFOR standards to safeguard customers’ property.
Apply customer-service principles and practices.
Work within time constraints to meet specific deadlines.
Travel and work nights and weekends periodically, as requested.
Report time worked and equipment and consumables used accurately and promptly.
Attend BELFOR-sponsored operations and required safety training courses.
Supervise and perform basic water-damage tasks.
Gather photographs for job files.
Maintain equipment used for debris removal, containment and drying chambers, wall-cavity drying, pump systems, carpet seam cutting and cushion removal, and baseboard removal.
Identify Class 4 materials, take moisture measurements, and select effective drying or restoration techniques.
Evaluate affected structural materials and contents for direct and indirect water damage and assess restoration costs against replacement costs.
Create moisture maps using provided tools and knowledge.
Supervise small crews performing water-damage tasks.
Perform additional duties as required.