Intermediate Restoration Technician

BELFOR Franchise Group • Newark, DE

2d

About The Position

The Intermediate Restoration Technician acts as the head of a water damage team handling residential and small commercial losses. The role requires technical knowledge of IICRC water and mold damage work practices and competence in using, maintaining, and caring for water extraction equipment, portable drying equipment, and moisture detection instruments. The technician determines the extent and distribution of moisture and documents water losses.

The position assists in developing basic-level technicians and supports advanced technicians on complex or large-scale projects. In catastrophe service, the technician may manage multiple water losses simultaneously, including organizing and managing temporary workers. This is level 3 in the progressive Water Damage career path. Qualification requires 12 months of previous Basic Level Water Damage experience at BELFOR or equivalent industry experience, and direct participation in at least 25 water damage projects.

The technician follows supervisor instructions, directs teams in appropriate PPE use, documents project progress, communicates progress and challenges to managers, and provides field documentation for projects. The role also includes maintaining vehicle safety and cleanliness, protecting customer property, providing customer service, meeting deadlines, accurately reporting time and materials used, and attending BELFOR-sponsored operations and required safety training. Periodic travel and night or weekend work may be requested.

Requirements

• At least 12 months of previous Basic Level Water Damage experience at BELFOR or equivalent experience in the sector.
• Direct participation in at least 25 water damage projects.
• Working knowledge of the IICRC S500 Water Damage Standard.
• Working knowledge of the IICRC S520 Mold Remediation Standard.
• Current IICRC WRT designation.
• Familiarity with the BELFOR Water Damage Book.
• Proper use of appropriate meters and an IR camera, including understanding affected versus unaffected building materials and contents.
• Ability to draw a sketch, read a floor plan, complete a Moisture Content Log and a Psychrometric Log, and determine drying goals.
• Understanding of air mover calculations, the LGR dehumidification chart, electrical power specifications, and electrical circuits.
• Mastery of the HydroSensor, Thermal Hygrometer, NavPro Moisture Meter or equivalent, and data recording.
• Experience with truck-mount extraction systems, including maintenance and troubleshooting.
• Demonstrated experience supervising small crews of up to 10 people on residential, commercial, and industrial losses.
• Eligibility to operate a motor vehicle under BELFOR's vehicle policy.
• Sense of urgency, professional demeanor, positive attitude, and strong work ethic.
• English literacy and fluency.
• Ability to receive supervisor instructions and work to deadlines.
• Ability to use mobile devices for data collection and time reporting.

Responsibilities

• Receive and follow instructions provided by the Supervisor.
• Direct teams in the use of appropriate PPE for the job.
• Review daily project requirements, document progress, and notify managers of progress and challenges.
• Provide appropriate field documentation, photographic records, charts, and sketches for TPA projects.
• Perform daily vehicle safety and maintenance inspections and keep vehicles clean and in usable condition.
• Comply with BELFOR standards to safeguard other people's property.
• Apply customer-service principles and practices.
• Work within time constraints to meet specific deadlines.
• Travel and work at night and during weekends when periodically requested.
• Report time worked and equipment and consumables used accurately and promptly.
• Attend BELFOR-sponsored operations and required safety training courses.
• Supervise and self-perform Basic Water Damage tasks.
• Gather pictures for upload to job files.
• Maintain equipment used for debris removal, containment and drying chambers, wall cavity drying, pump systems, carpet seam cutting and cushion removal, and baseboard removal.
• Identify Class 4 materials, take moisture measurements, and select effective techniques to dry or restore materials.
• Evaluate the integrity of affected structural materials and contents for direct and indirect water damage and assess restoration costs against replacement costs.
• Create moisture maps using provided tools and knowledge.
• Supervise small crews performing the listed water damage tasks.
• Perform additional duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed