Interior Design Retail Sales Professional

Ethan Allen•Orlando, FL

About The Position

The Design Consultant works with customers to create individualized interior design solutions and sell Ethan Allen products and services. Projects may include space planning, fabric coordination, product selection, and overall design, tailored to the customer’s preferences and budget. The role combines relationship-based selling with design expertise and is measured by sales goals, service and performance categories, and business-development benchmarks. Some projects may require teamwork or a partnership-based approach. Design Consultants represent the Ethan Allen brand, build and maintain client relationships, and develop business through home calls, grassroots marketing, social media, and digital tools. They use corporate systems and technology to plan designs, prepare presentations, enter orders, and provide service before and after a sale. Compensation is incentive-based, with commissions determining total compensation; the role also includes a recoverable draw. This is a full-time position.

Requirements

High school diploma or equivalent, with relevant work experience.
At least one year of practical interior design experience.
Broad knowledge of interior design and effective sales techniques.
Working knowledge of online sales and design tools.
Good listening skills and excellent oral and written communication skills.
General understanding of using social media and grassroots marketing to develop a book of business.
Valid driver’s license, except where an alternate means of transportation available during all business hours is established to the Company’s satisfaction.
Intermediate competency with digital floor-planning technology.
Willingness and ability to learn new technologies.
Ability to meet or exceed minimum monthly sales and other benchmarks set by Ethan Allen.

Nice To Haves

Bachelor’s degree or equivalent in a design-related field from an accredited institution.
Proven experience.
Experience with 3D applications.
Experience using interactive design visualization technology, including augmented reality and virtual reality.

Responsibilities

Create design solutions that reflect customers’ preferences and budgets, including space planning, fabric coordination, product selection, and project design.
Sell Ethan Allen products and services and represent the Ethan Allen brand in customer interactions.
Greet customers in the Design Center, establish rapport, and obtain appointments and in-home consultations.
Make home calls to assess customer needs and provide individualized design solutions intended to close sales.
Use grassroots marketing and social media platforms to develop and grow the business and promote Ethan Allen’s brand.
Explain Ethan Allen’s complimentary design service and tailor the amount of design assistance to each customer’s preference.
Stay current on design and color trends to create fashionable design solutions.
Coordinate with the team to provide service before and after sales, including keeping customers informed about order status and delays.
Participate in corporate-sponsored marketing and training programs as required.
Educate customers about available Ethan Allen-sponsored financing options.
Contribute to the development and ongoing upkeep of the Design Center’s portfolio.
Use corporate systems and technology to support project design, presentations, and professional service.
Enter orders using the retail point-of-sale system.
Help maintain a neat and orderly Design Center.
Work with the Design Center Leader/Design Sales Leader and other Design Consultants to develop and monitor business and grassroots marketing plans, suggest modifications, and work toward established goals.
Use technology such as 3-D Room Planner, CRM, and Live Chat to build project volume and productive client relationships.
Use appropriate social media, including Facebook and Instagram, to increase personal and Ethan Allen visibility.
Build relationships with outside talent through social media, such as LinkedIn, to develop a market network.
Perform other duties as required.