Retail Interior Design Sales Leader

Ethan Allen•Oak Brook, IL

About The Position

The Retail Interior Design Sales Leader is primarily responsible for managing, developing, training, and motivating the design team while maintaining customer contact and achieving sales goals. The role coaches associates to strengthen the professionalism of design services and works with designers on business plans to expand market reach and revenue. It partners with associates to manage design projects, customer relationships, sales volume, consultant effectiveness, and customer satisfaction, while holding the team accountable for goals. The role manages the overall design center, drives sales and new business through local marketing and digital channels, oversees performance and compliance, and supports the financial integrity and protection of company assets. It includes training and coaching the team, setting monthly and quarterly goals with designers, reviewing monthly P&L statements with market leaders, participating in inventory reconciliation, and contributing strategies for business growth. The position requires residential interior design expertise, sales and supervisory experience, and the ability to review design projects and provide feedback on color and space planning.

Requirements

Bachelor’s degree or equivalent with at least five years of experience, or a high school diploma or equivalent with at least ten years of progressive relevant work experience and practical interior design experience; a combination of education and experience may qualify.
Proven sales background in residential interior design.
Broad knowledge of interior design and effective sales techniques.
Supervisory experience.
Entrepreneurial attitude and approach, with strong communication and organizational skills.
Ability to lead a team and manage the design process, including reviewing design projects and providing feedback using technical and creative skills in color and space planning.
Demonstrated ability to practice residential interior design.
Ability to train and coach in design, product knowledge, sales performance, and customer service.
Must be able to work holidays, evenings, and weekends.
Valid driver’s license, except where the associate establishes to the company’s satisfaction that an alternative means of transportation is available during all business hours and enables them to perform the job duties.

Responsibilities

Manage, develop, train, and motivate the design team while maintaining customer contact and achieving sales goals.
Coach design associates to improve the professionalism of design services and help them develop business plans to increase market reach and revenue.
Partner with associates to manage design projects, customer contacts and relationships, sales volume, consultant effectiveness, and customer satisfaction.
Hold the design team accountable for meeting or exceeding established sales goals and benchmarks.
Manage the overall design center and implement Ethan Allen leadership principles and change initiatives.
Drive new business and sales through grassroots marketing, local business partnerships, Trade business development, social media, blogs, online forums, and other digital channels.
Perform functions necessary for the development of written business.
Review P&L statements monthly with the Market Design Leader and Market Operations Leader.
Develop and participate in local community programs that increase Ethan Allen's exposure and awareness.
Complete performance appraisals in accordance with company policy.
Ensure adherence to company policies, including the Code of Conduct and policies concerning harassment, discrimination, and retaliation.
Guide key personnel to support sales growth, financial integrity, and protection of company assets.
Implement company policies and procedures, monitor compliance, and hold the team accountable.
Provide training sessions for the design center and participate in corporate training sessions.
Set monthly and quarterly goals with all designers in the design center.
Contribute ideas and suggestions for policy changes and improvements that support design center growth.
Participate in and ensure proper inventory reconciliation.
Propose strategies that support business growth and improvement.
Perform other duties as required.

Benefits

401(k) plan with employer contributions
Medical plans with prescription drug coverage
Health Savings Account with employer contributions
Dental plan
Vision plan
Basic and supplemental group term life and accidental death and dismemberment insurance
Dependent group term life insurance
Short- and long-term disability
Business travel accident life insurance
Flexible spending accounts for health care and dependent care
Commuter savings plans for public transit and parking
Voluntary whole life insurance
Voluntary critical care insurance
Voluntary accident insurance
Employee Assistance Program
Monthly incentive compensation for eligible design leadership roles based on sales growth from prior periods