Interim Support Lead Part Time-609 Buford, GA

Five Below • Buford, GA

8d • Onsite

About The Position

The Interim Support Lead ensures customers have an outstanding shopping experience at Five Below by supporting front-end operations, cash management, merchandising, cleanliness, safety, and sales. Reporting to the Store Manager, this temporary member of the management team may take on Manager on Duty responsibilities during assigned shifts, including responsibility for store operations, staff management, customer service, and urgent issues. The role provides an opportunity to gain leadership experience and support the business during its busiest time of year or cover a management member’s leave of absence.

The position supports customer service, associate onboarding and training, receiving and organizing stock, merchandising procedures, World Recovery, and store maintenance. Additional responsibilities may be assigned by the Store Manager according to store needs. The position requires a flexible schedule, including day, evening, and weekend shifts, and may include overnight shifts and travel as required.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule to meet business needs, including days, evenings, weekends, and possibly overnight shifts and travel.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb and descend ladders and bend, kneel, twist, and stoop.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide customer service through personal contact with customers.
• Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
• Help oversee daily activities of store associates and support effective performance and customer service.
• Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Manage store opening or closing processes, including securing cash, locking doors, setting alarms, and preparing for daily operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Drive sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

Benefits

• The posting refers candidates to a benefits site for information about health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED