Interim Support Lead Part Time-614 Snellville, GA

Five Below•Snellville, GA

7d•Onsite

About The Position

The Interim Support Lead is a temporary member of the store management team who supports Five Below during its busiest time of year or covers a management team member’s leave of absence. Reporting to the Store Manager, the role helps ensure customers have an outstanding shopping experience and takes on Manager on Duty responsibilities during assigned shifts. The position supports front-end operations, cash management, merchandising, cleanliness, safety, and sales. It is an opportunity to gain leadership experience while helping the store team deliver Five Below’s customer service and values.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule that meets business needs, including day, evening, weekend, and potentially overnight shifts, as well as travel when required.
Ability to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb and descend ladders and kneel, bend, twist, and stoop.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and help provide fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed and take responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing procedures, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
Drive sales and control expenses by seeking improvements to merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Undertake additional responsibilities as determined by the Store Manager based on store needs.