Interim Support Lead Part Time-614 Snellville, GA

Five Below • Snellville, GA

9d • Onsite

About The Position

The Interim Support Lead is a temporary member of the store management team who reports to the Store Manager. The role supports store operations and helps ensure customers have an outstanding shopping experience through front-end operations, cash management, merchandising, cleanliness, safety, and sales-driving activities. During assigned shifts, the Support Lead may serve as Manager on Duty and take responsibility for store operations, staff management, customer service, and urgent issues. This temporary opportunity provides leadership experience and supports the business during its busiest time of year or while a management team member is on leave.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule that meets business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to frequently operate a cash register, computer, hand-held devices, phone, walkie, and mobile devices.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb and descend ladders to retrieve and put away stock.
• Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Ability to frequently move around the sales floor and between the sales floor and stock room.
• Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide customer-focused service through personal contact with customers.
• Train crew members on the B.E.S.T. customer service experience and help ensure guests receive fast, friendly checkout service.
• Help oversee store associates’ daily activities and ensure they perform their duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock so products are placed on the sales floor efficiently.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Manage store opening or closing procedures, including securing cash, locking doors, setting alarms, and preparing the store for daily operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Carry out additional responsibilities as determined by the Store Manager based on store needs.

Benefits

• The posting directs applicants to a benefits site for information about health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED