Interim Support Lead Part Time-609 Buford, GA

Five Below•Buford, GA

7d•Onsite

About The Position

The Interim Support Lead is a temporary member of the store management team who supports the business during its busiest time of year or covers a management team member’s leave of absence. Reporting to the Store Manager, the role helps ensure customers have an outstanding shopping experience and supports front-end operations, cash management, merchandising, cleanliness, safety, and sales. During assigned shifts, the Support Lead may take on Manager on Duty responsibilities, including responsibility for store operations and staff management.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required as needed.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Frequently operate a cash register, computer, handheld device, phone, walkie, and mobile devices.
Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Frequently climb and descend ladders to retrieve and put away stock.
Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Frequently move across the sales floor and between the sales floor and stock room to assist customers and handle merchandise.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and help ensure guests receive a fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
Act as Manager on Duty when needed, overseeing store operations, staff management, customer service, and urgent issues.
Manage store opening or closing procedures, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operating procedures.
Drive store sales and control expenses by seeking opportunities to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities assigned by the Store Manager based on store needs.