Interim Support Lead Part Time-6081 Monroe, GA

Five Below • Monroe, GA

4d • Onsite

About The Position

The Interim Support Lead is a temporary member of the store management team who helps deliver an outstanding customer experience and supports store operations during the busiest time of year or to cover a management team member’s leave of absence. Reporting to the Store Manager, the role assists with front-end operations, cash management, merchandising, cleanliness, safety, and sales. During assigned shifts, the Support Lead may serve as Manager on Duty and take responsibility for store operations, staff, customer service, and urgent issues. This position offers an opportunity to gain leadership experience. The position is part-time and hourly, with a starting rate of $11.50.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb and descend ladders, kneel, bend, twist, stoop, and move across the sales floor and between the sales floor and stock room.
• Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
• Ability to frequently operate a cash register, computer, handheld device, phone, walkie, and mobile devices.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide customers with personal, welcoming service.
• Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
• Help oversee daily activities of store associates and support effective performance and excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
• Act as Manager on Duty when needed, overseeing store operations, staff management, customer service, and urgent issues.
• Open or close the store as needed, including securing cash, locking doors, setting alarms, and preparing for daily operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Drive sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Perform other responsibilities as determined by the Store Manager based on store needs.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: High school or GED