Interim Support Lead Part Time-6046 Fultondale, AL

Five Below•Fultondale, AL

1d•Onsite

About The Position

The Interim Support Lead is a temporary member of the store management team who supports the business during its busiest time of year or covers a management team member’s leave of absence. Reporting to the Store Manager, this role helps ensure customers have an outstanding shopping experience and supports front-end operations, cash management, merchandising, cleanliness, safety, and sales. The Interim Support Lead may serve as Manager on Duty during assigned shifts and is responsible for setting a positive tone by embracing Five Below’s values. This position offers an opportunity to gain leadership experience. The role involves helping oversee store associates, customer service, receiving and organizing stock, opening and closing procedures, associate onboarding and training, sales and expense control, merchandising, World Recovery, and store maintenance. Additional responsibilities may be assigned by the Store Manager based on business needs. The position requires frequent use of store devices and equipment, handling merchandise weighing up to 25 pounds, reaching items at heights of 5–10 feet, climbing ladders, and frequently bending, kneeling, twisting, and stooping. The employee must remain upright and stationary for 80% of the time and move around the sales floor and stock room. A flexible schedule is required, including days, evenings, weekends, and potentially overnight shifts and travel as needed.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts and travel as required.
Ability to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently operate a cash register, computer, hand-held device, phone, walkie, and mobile devices.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb ladders and kneel, bend, twist, and stoop.
Ability to frequently move across the sales floor and between the sales floor and stock room.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide customers with personal, attentive service.
Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
Help oversee daily activities and performance of store associates.
Assist with receiving, unpacking, organizing, and placing new stock on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Open or close the store, including securing cash, locking doors, setting alarms, and preparing the store for daily operations.
Support associate onboarding and ongoing training on store policies, product knowledge, and operating procedures.
Drive sales and control expenses by seeking improvements to merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.