Interim Support Lead Part Time-570 Arborland, MI

Five Below•Ann Arbor, MI

4d•Onsite

About The Position

The Interim Support Lead is a temporary member of the management team who supports the business during its busiest time of year or covers a management member’s leave of absence. Reporting to the Store Manager, this role helps ensure customers have an outstanding shopping experience and supports front-end operations, cash management, merchandising, cleanliness, safety, and sales. The Support Lead also assumes Manager on Duty responsibilities during assigned shifts and sets the tone by embracing Five Below’s values. The position supports store operations and associates, including customer service, stock processing, onboarding and training, merchandising, and store maintenance. The job description is not all-inclusive; the Store Manager may assign additional responsibilities based on store needs.

Requirements

High school graduate or equivalent.
Minimum 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
Frequently ascend and descend ladders to retrieve and put away stock.
Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Frequently move across the sales floor and between the sales floor and stock room.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide customers with personal, attentive service.
Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing processes, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
Drive sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities assigned by the Store Manager according to store needs.