Interim Support Lead Part Time-570 Arborland, MI

Five Below•Ann Arbor, MI

About The Position

The Interim Support Lead reports to the Store Manager and helps ensure customers have an outstanding shopping experience. This temporary management-team opportunity supports the business during its busiest time of year or covers a management team member’s leave of absence, while providing leadership experience. The role supports front-end operations, cash management, merchandising, cleanliness, safety, and sales, and takes on Manager on Duty responsibilities during assigned shifts. The job description notes that additional responsibilities may be assigned by the Store Manager according to store needs.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently ascend and descend ladders and kneel, bend, twist, and stoop.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide customers with personal, welcoming service.
Train crew members on the B.E.S.T. customer-service experience and help ensure fast, friendly checkout.
Help oversee store associates’ daily activities and support effective performance and customer service.
Assist with receiving, unpacking, organizing, and placing new stock on the sales floor.
Act as Manager on Duty when needed, overseeing store operations, staff, customer service, and urgent issues.
Open or close the store as assigned, including securing cash, locking doors, setting alarms, and preparing for smooth operations.
Support associate onboarding and ongoing training on store policies, products, and operational procedures.
Drive sales and control expenses by identifying opportunities to improve merchandising, staff performance, and customer service.
Partner with store leadership on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.