Seasonal Sales Associate-570 Arborland, MI 48104

Five Below • Ann Arbor, MI

6d • Onsite

About The Position

Five Below is hiring a part-time Seasonal Sales Associate to provide customer service and support sales during the busy holiday season, October through January. The associate helps customers find merchandise, shares product knowledge and recommendations, supports promotions, resolves customer concerns, keeps merchandise organized and stocked, and provides checkout service. The position is temporary and requires a flexible schedule to meet store needs.

Requirements

• Be at least 16 years old.
• Be available to work a flexible schedule.
• Be comfortable with or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
• Have good communication skills and the ability to engage with customers.
• Handle customer interactions and potential issues or concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Be able to learn procedural knowledge through on-the-job training.
• Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Frequently ascend and descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
• Frequently move across the sales floor and between the sales floor and stock room to assist customers and retrieve or put away merchandise.
• Work a flexible schedule that may include day, evening, weekend, or overnight shifts and travel as required.
• Identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and promptly assist customers, including handling multiple customer interactions efficiently.
• Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, make recommendations, and use suggestive selling.
• Stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer issues and offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate merchandise restocking needs, service requirements, and customer feedback to management.
• Collaborate with the team to support store and company goals and maintain a positive, productive work environment.
• Perform additional responsibilities assigned by the Store Manager based on store needs.

Benefits

• The posting refers applicants to a benefits site for details about health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed