Interim Support Lead Part Time-6046 Fultondale, AL

Five Below•Fultondale, AL

11d•Onsite

About The Position

The Interim Support Lead is a temporary member of the store management team who supports Five Below during the busiest time of year or to cover a management team member’s leave of absence. Reporting to the Store Manager, this role helps ensure every customer has an outstanding shopping experience while supporting front-end operations, cash management, merchandising, cleanliness, safety, and sales. During assigned shifts, the Support Lead may take on Manager on Duty responsibilities and oversee store operations and associates. The position involves customer service, associate training, receiving and stocking merchandise, opening or closing the store, driving sales, controlling expenses, and maintaining the store. The position is hourly and starts at $11.50. Work schedules must be flexible to meet business needs and may include day, evening, weekend, or overnight shifts, as well as travel when required.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule that may include day, evening, weekend, and overnight shifts, and travel as required.
Ability to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Frequently operate a cash register, computer, hand-held device, phone, walkie, and mobile devices.
Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Frequently climb and descend ladders to retrieve and put away stock.
Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Frequently move across the sales floor and between the sales floor and stock room.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide customers with positive personal interactions.
Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
Help oversee associates’ daily activities and ensure effective job performance and excellent customer service.
Assist with receiving, unpacking, and organizing new stock for prompt placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing procedures, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities assigned by the Store Manager based on store needs.