Part-Time Interactive Banker

First Guaranty Bank•Hammond, LA

About The Position

The Interactive Banker performs day-to-day operations of the Interactive Teller Machine (ITM) while following bank policies and procedures. The position provides teller assistance and customer service through video technology, with duties similar to a basic teller role, except for teller functions that are not available at the ITM. The role also processes, balances, and uploads end-of-day posting files and requires reliable attendance, including work on weekends and early morning and evening hours.

Requirements

At least 1–2 years of customer service or sales experience.
Ability to work variable hours, including weekends and early and late shifts.
Professional appearance and demeanor.
Strong oral, written, and interpersonal communication skills, including the ability to follow instructions, understand procedures, and speak clearly with customers and employees.
Understanding of computer and other equipment capabilities and limitations.
Ability to work effectively as a team member.
Strong organizational and time-management skills and ability to function in a fast-paced environment.
Comfort with emerging technologies and virtual customer interactions.
Ability to maintain a complete understanding of regulatory and compliance policies and procedures.

Nice To Haves

One year of previous teller experience is preferred.

Responsibilities

Provide teller assistance and enhance customers’ interactive banking experience via video technology.
Guide customers step by step through ITM transaction processes.
Assist with routine transactions, including cash and check deposits, cash withdrawals, check cashing, loan payments, account transfers, and balance inquiries.
Maintain a professional image and positive customer relations while providing service through video technology.
Promote bank products and services to encourage customer engagement.
Protect customer confidentiality and privacy.
Build customer loyalty through courteous and friendly service, including addressing customers by name.
Research and resolve customer questions, inquiries, requests, and problems empathetically.
Demonstrate knowledge of Bank Secrecy Act and OFAC requirements.
Maintain reliable attendance and punctuality, including working weekends and early morning and evening hours.
Process, balance, and upload end-of-day posting files.
Follow BSA/AML policy and all other bank policies.
Perform additional duties assigned by a supervisor.