Intelligent Service Account Engineer
About The Position
The Intelligent Services Account Engineer combines deep technical expertise in optimization and energy engineering with the interpersonal skills of an account manager. The role converts facility data into actionable insights and delivers ongoing consultative services to help clients optimize their facilities and operate more efficiently. Consultations may address energy use, building operations, technical support and training needs, indoor environmental quality, and asset management. The engineer develops and delivers consultation reports and supports energy project development, retro-commissioning, design assistance, walkthroughs, and sales efforts. The role helps assigned clients reduce energy use and supports pull-through business for Trane. Success is measured by client energy reductions and the amount of business delivered to Trane. The position is hybrid: employees work onsite Monday through Thursday and may choose their work location on Fridays. The role can also involve regional client travel, typically with minimal overnight travel, and work at customer facilities, including mechanical and equipment rooms and rooftops.
Requirements
- Strong communication skills and ability to work with internal and external teams.
- Strong business acumen and ability to provide financial analysis to customers.
- Good understanding of the technical proficiencies needed to deliver solutions.
- Aptitude for learning new industry-related material and practices.
- Valid driver’s license.
- Proof of personal auto insurance and a reliable personal vehicle.
- Flexibility to work overtime and weekends as required.
- Strong numerical, problem-resolution, organizational, reasoning, and analytical skills.
- Ability to work independently and as part of a team, manage relationships diplomatically, and lead in a team environment.
- Excellent oral and written communication and executive presentation skills.
- Ability to meet the needs of internal and external customers.
- Impeccable business ethics, professional image, strong organizational skills, innovation, customer focus, and good business judgment.
Nice To Haves
- 5–7 years of experience, preferred.
- Four-year electrical or mechanical engineering/design degree, preferred.
- Certified Energy Manager, preferred.
- Strongly preferred experience with building automation and control systems.
- Design and application knowledge of facility HVAC, control, lighting, and electrical systems.
- Facility solutions background and perspective, including HVAC, lighting, controls, building envelope, or construction.
- Experience with financial selling, contracts, and high-level owners.
Responsibilities
- Facilitate timely, professional development and delivery of Intelligent Services consultation reports.
- Research facility energy use and interpret utility bills for clients.
- Monitor and analyze energy consumption and costs; recommend facility improvements, energy-consumption measures, and conservation actions, including performance against standards and benchmarks.
- Monitor assigned contract hours to support contract margins, applied time goals, contractual obligations, and customer expectations.
- Maintain a trusted-advisor relationship with customers.
- Participate in strategic account planning and leader-to-leader meetings.
- Present technical business cases for comprehensive projects as needed.
- Lead the sales process when appropriate and generate leads for assigned accounts, especially for Energy Services and Controls.
- Help sales teams qualify opportunities and close or abandon them promptly.
- Understand and present Trane energy solutions and offerings in line with customer needs.
- Support sales efforts to acquire new Intelligent Services clients.
- Participate in high-level walkthroughs and facility assessments.
- Lead technical analysis of facilities and their usage to identify solutions and savings opportunities.
- Identify, develop, estimate, and propose Energy Conservation Measures (ECMs).
- Lead concept development for engineering projects.
- Conduct field surveys to assess opportunities and develop projects.
- Coordinate technical solutions with external partners as needed.
- Assist with initial opportunity assessments for guaranteed energy savings projects when needed.
Benefits
- Health insurance and holistic wellness programs with incentives, effective on day one for the employee and family.
- Fertility coverage and adoption/surrogacy assistance.
- Up to 15 vacation days, paid holidays, sick leave, and additional options supporting volunteer and parental leave.
- 401(k) matching.
- Educational and training opportunities through company programs.
- Tuition assistance and student debt support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
