Intelligent Service Account Engineer

Trane Technologies • Charlotte, NC

9d • Hybrid

About The Position

The Intelligent Service Account Engineer combines the technical expertise of an optimization or energy engineer with the interpersonal skills of an account manager. The role uses facility and energy data to develop actionable insights, deliver ongoing consultative services, and help clients optimize facility operations and meet their missions more efficiently. Consultation topics include energy use, building operations, technical support and training needs, indoor environmental quality, and asset management.

The position develops and delivers consultation reports and supports energy project development, retro-commissioning, design assistance, walkthroughs, and sales efforts for assigned accounts. Success is measured by client energy reductions and pull-through business delivered to Trane. The role is hybrid: onsite Monday through Thursday, with flexibility to choose the work location on Fridays; the description also states that the successful candidate can work fully remote two days a week when needed. Regional client travel is common, with minimal overnight travel, approximately four times a year. Work includes office and customer-facility environments, including mechanical and equipment rooms and rooftop equipment surveys.

Requirements

• 5–7 years of experience is preferred.
• Knowledge of facility HVAC, controls, lighting, and electrical system design and application.
• Strong communication skills and ability to work with internal and external teams.
• Strong business acumen and ability to provide financial analysis to customers.
• Understanding of the technical proficiencies required to deliver solutions.
• Aptitude for learning new industry-related material and practices.
• Valid driver’s license.
• Proof of personal auto insurance and a reliable personal vehicle.
• Flexibility to work overtime and weekends as required.
• Ability to meet the role’s physical requirements, including frequent standing and walking, and possible ladder climbing and lifting or carrying 10 pounds.
• Strong numerical, problem-resolution, organizational, reasoning, and analytical skills.
• Ability to work independently and as part of a team, lead in a team environment, and manage relationships diplomatically.
• Excellent oral and written communication and executive presentation skills.
• Assertiveness, customer focus, good business judgment, and strong organizational skills.
• Professional image and impeccable business ethics.

Nice To Haves

• Four-year degree in electrical or mechanical engineering or design, preferred.
• Certified Energy Manager certification, preferred.
• Experience with building automation and control systems, strongly preferred.
• Background or perspective in facility solutions, including HVAC, lighting, controls, building envelope, or construction.
• Experience or capability in financial selling, contracts, high-level owner processes, and process- and team-oriented work.

Responsibilities

• Facilitate the timely, professional development and delivery of Intelligent Services consultation reports.
• Research facility energy usage and interpret utility bills for clients.
• Monitor and analyze energy consumption and costs; recommend facility improvements, conservation measures, and performance improvements against standards and benchmarks.
• Monitor assigned contract hours to maintain and improve margins, meet applied time goals, and exceed contractual obligations and customer expectations.
• Act as the customer’s trusted advisor and participate in strategic account planning and leader-to-leader meetings.
• Present technical business cases for comprehensive projects, lead sales processes when appropriate, and generate leads for assigned accounts, especially in Energy Services and Controls.
• Help the sales team qualify opportunities and close or abandon them promptly.
• Understand and present Trane energy solutions and its offerings, from time-and-material services to comprehensive projects paid for through savings.
• Support the sales team in acquiring new Intelligent Services clients and participate in high-level walkthroughs and facility assessments.
• Lead technical facility analysis to identify creative solutions and savings opportunities.
• Identify, develop, estimate, and propose Energy Conservation Measures (ECMs).
• Lead concept development for engineering projects and conduct field surveys to assess opportunities and develop projects.
• Coordinate technical solutions with external partners as needed.
• Assist with initial opportunity assessments for guaranteed energy savings projects when needed.
• Travel within the region to meet clients on assigned accounts.
• Meet applicable safety requirements for a role designated as Safety Sensitive.

Benefits

• Health insurance and holistic wellness programs with incentives, available from day one for the employee and family.
• Fertility coverage and adoption or surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options supporting volunteer and parental leave.
• 401(k) matching.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level