Integrated Services Coordinator II

County of Mendocino•Ukiah, CA

8d•Onsite

About The Position

The Integrated Services Coordinator II performs moderate to complex support functions in Health Services under general supervision. The position serves as a link between communities and health services, supporting individuals and families who may lack access to adequate care. Duties include helping clients access services, determining program eligibility, conducting case management and follow-up, maintaining records, and assisting professional health services staff with routine duties. Some assignments may require immediate supervision by a licensed professional, and some may include childcare or serving as a qualified bilingual interpreter or translator. The current vacancy is in Ukiah with Public Health – Women, Infants and Children (WIC). In this assignment, the employee must complete CDPH/WIC Nutrition Assistant certification within one year of appointment to provide day-to-day nutrition counseling. The position also provides customer service, support, and resources to clients and determines family eligibility for WIC. Bilingual English/Spanish skills are preferred. The recruitment list may also be used for regular full-time and part-time vacancies across County departments, service areas, and locations. Employees regularly assigned to the coastal region or Covelo are eligible for a 5% assignment premium under current bargaining unit agreements. Depending on the program assignment, the coordinator may work with expectant parents and families of young children, people experiencing homelessness with behavioral health conditions, or other clients and families needing connection to community services. The role uses a strength-based and trauma-informed approach, supports individualized service planning, monitors family and child progress, and helps clients navigate medical, behavioral health, educational, and community resources. The position maintains an active caseload and accurate, timely program documentation.

Requirements

Associate’s degree in health or human services, child development, social or behavioral sciences, or a related field, and one year of related experience in community services, client advocacy, outreach, eligibility assessment, and/or front-office duties in a health care setting; alternatively, one year of successful full-time experience as an Integrated Services Coordinator I with Mendocino County.
Valid driver’s license.
For WIC assignments, successfully complete WIC Nutrition Assistant (WNA) or Certified Lactation Counselor certification within one year of appointment and maintain required certifications and other applicable qualifications.
Knowledge of applicable state, federal, and local laws, rules, and regulations, including mandated reporting.
Knowledge of community resources, including behavioral health, housing, medical, educational support, and other services; behavioral health systems, social services, eligibility criteria, and referral pathways; and Medi-Cal and other health coverage applications.
Knowledge of health care barriers affecting low-income and minority populations; effects of tobacco, alcohol, and other drugs; trauma-informed care; basic substance-use screening and tobacco-cessation intervention; integrated care and cross-system coordination; office procedures; relevant computer applications and hardware; early child development; confidentiality; professional boundaries; and culturally responsive engagement.
Ability to organize work, set priorities, follow up with minimal direction, conduct assessments, develop individualized service plans, and perform integrated service delivery, case planning, and care coordination.
Ability to use tact, discretion, initiative, and independent judgment within established guidelines; communicate clearly and effectively orally and in writing; interact respectfully with clients, including difficult, hostile, or distressed clients; assess client needs; and build rapport and trust.
Ability to interpret policies, procedures, and regulations and apply basic arithmetic, including addition, subtraction, multiplication, division, percentages, and decimals.
Ability to maintain personal safety awareness and good judgment in the field and in clients’ homes; read and understand medical records and charts as necessary; respect cultural differences; establish effective working relationships; and deal with several concrete variables in standardized situations.
Physical ability to regularly stand, walk, sit, use hands to handle or feel objects, reach, speak, hear, and push, pull, move, or lift objects weighing up to 25 pounds above and below the neck.

Nice To Haves

Bilingual English/Spanish skills are preferred or encouraged.

Responsibilities

Provide assistance and support services to clients and licensed or registered health services staff.
Assist with case management and coordinate referrals to medical, educational, social, preventative, vocational rehabilitation, and other necessary services.
Help develop immediate solutions to emergency problems and expedite needed services; conduct limited basic health screening and assessments, such as weighing, measuring, and taking vital signs, when assigned.
Make appointments, maintain records, gather data, prepare reports, and interview clients.
Act as a liaison between staff and families, assist with appointments, provide interpretation when qualified, and follow up on plans recommended by staff.
Process assessment and intake forms, determine initial program eligibility, and reassess eligibility as required.
Arrange or coordinate client transportation to appointments or programs and, when assigned, support clients at provider or community service appointments.
Prepare for group meetings by gathering or preparing documents, agendas, reading materials, and audiovisual materials.
Provide childcare when assigned, including creating a stimulating environment, planning and preparing nutritional meals or snacks, noting developmental needs, communicating with parents and counselors, and maintaining files such as immunization records.
Answer calls, greet visitors and the public, provide customer service, respond to inquiries, direct individuals to appropriate services, and provide information or applications.
Track and report grant expenditures and deliverables and ensure compliance with grant requirements.
Work with counselors and treatment providers to help clients find treatment programs and track and monitor treatment services.
Attend appropriate staff and in-service meetings, approved training, and job-related education courses.
Conduct regular, relationship-based home visits with assigned program recipients.
Use strength-based and trauma-informed practices to assess family needs, develop individualized service plans, and provide parent education.
Monitor child development and family progress using valid tools; support early identification and reporting of concerns and connect families with appropriate resources.
Support families in accessing medical, behavioral health, educational, and community resources through warm hand-offs, provider-office and community visits, and referrals.
Maintain accurate and timely service notes, assessments, data documentation, and reports in accordance with program requirements and standards.
Update client demographic and financial information as necessary.
Support new staff, including providing training in home and community settings.
Maintain a fully active client caseload that is minimally to moderately complex.
Support assigned programs such as WIC, California Children Services, Communicable Disease, Maternal Child Adolescent Health, Behavioral Health and Recovery Services Mobile Services, Wellness Centers, and other community-based programs.
Act as an interpreter or translator for non-English-speaking clients when qualified.
Serve as backup for Integrated Services Coordinator I when needed and perform other related duties as assigned.