Integrated Care Coordinator- Neurosurgery

University of Utah Health•Salt Lake City, UT

About The Position

The Integrated Care Coordinator serves as the primary contact and care coordinator for complex neurosurgery patients throughout an extended course of treatment. The role coordinates care across specialties and settings, including scheduling multidisciplinary appointments, surgery, advanced imaging, and diagnostic testing. The coordinator remains in continuous contact with patients, anticipates and resolves issues, responds to inquiries, and connects patients with resources needed for their care. The position collaborates closely with healthcare disciplines across the institution and external organizations and exercises independent judgment in handling intricate scheduling needs, with minimal guidance. University of Utah Health is a patient-focused organization dedicated to enhancing health and well-being through patient care, research, and education. The University of Utah is a Level 1 Trauma Center with five hospitals and eleven clinics, and is nationally recognized for academic research, quality standards, and patient experience.

Requirements

Associate’s degree or two years of healthcare coordinator experience.
At least 3 years of experience in healthcare coordination or an administrative role.
In-depth knowledge of Epic scheduling, referrals, template development, and management.
In-depth understanding of insurance benefits, authorizations, and appeals processes.
Proficiency in surgical case coordination and multidisciplinary care.
Proficiency with Microsoft Office products, including Word, Excel, Outlook, and Teams.
Strong coordination and organizational skills.
Excellent communication and liaison skills.
Ability to handle complex scheduling and patient support tasks.
Ability to provide detailed instructions and support to patients and clinical team members.
Ability to coordinate complex cases across specialties and facilitate effective communication among patients, physicians, and clinical staff.

Responsibilities

Coordinate patient care across providers, specialties, and care settings, particularly for chronic and high-acuity cases.
Serve as the primary liaison among patients, internal and external physicians, and clinical teams; assess needs, triage calls, and provide clinical and procedural information.
Coordinate surgery scheduling, including placing case requests, securing operating room times, coordinating specialized supplies with representatives, and ensuring accurate documentation.
Oversee referral work queues, manage and expedite referrals, and ensure timely, accurate prior authorizations for tests, imaging, and procedures.
Work with external providers to obtain medical records, images, and lab results for new and returning patients.
Maintain clinic reports, manage waitlists, reconcile visits, and update patient-facing documentation.
Educate patients about procedural expectations, clinic resources, and financial requirements through MyChart and other communication channels.
Manage Epic work queues for advanced-level scheduling, respond to non-medical MyChart inquiries, and oversee e-faxes and outreach workflows.
Review clinic schedules to confirm procedural accuracy and verify that required records and imaging have been received.
Support and coordinate patient needs with internal and external programs as needed.