Integrated Care Coordinator- Neurosurgery

University of Utah Health•Salt Lake City, UT

About The Position

The Integrated Care Coordinator serves as the primary contact and care coordinator for complex neurosurgery patients throughout an extended course of treatment. The role coordinates care across providers, specialties, and care settings, including scheduling multidisciplinary appointments, surgeries, advanced imaging, and diagnostic testing. The coordinator stays in continuous contact with patients, anticipates and resolves issues, responds to inquiries, and connects patients with resources needed for optimal care. The position collaborates with healthcare disciplines across the institution and with external organizations, and exercises independent judgment while handling intricate scheduling needs with minimal guidance. The coordinator supports high-acuity and chronic cases, serves as a liaison among patients and clinical teams, and manages referral, authorization, scheduling, documentation, and outreach workflows. The role also educates patients about procedural expectations, clinic resources, and financial requirements.

Requirements

Associate’s degree or two years of healthcare coordinator experience.
At least 3 years of experience in healthcare coordination or an administrative role.
In-depth knowledge of Epic scheduling, referrals, template development, and management.
In-depth understanding of insurance benefits, authorizations, and appeals processes.
Proficiency in surgical case coordination and multidisciplinary care.
Proficiency with Microsoft Office products, including Word, Excel, Outlook, and Teams.
Strong coordination, organizational, communication, and liaison skills.
Ability to handle complex scheduling and patient-support tasks and provide detailed instructions to patients and clinical team members.
Ability to coordinate between specialties and facilitate effective communication among patients, physicians, and clinical staff.

Responsibilities

Coordinate patient care across providers, specialties, and care settings, focusing on chronic and high-acuity cases.
Serve as the primary liaison for patients, internal and external physicians, and clinical teams; assess needs, triage calls, and provide clinical and procedural information.
Manage surgery scheduling, including placing case requests, securing operating room times, coordinating specialized supplies with representatives, and ensuring accurate documentation.
Oversee referral work queues, manage and expedite referrals, and ensure timely completion of prior authorizations for tests, imaging, and procedures.
Obtain medical records, images, and laboratory results from external providers for new and returning patients.
Maintain clinic reports and waitlists, reconcile visits, and update patient-facing documentation.
Educate patients about procedural expectations, clinic resources, and financial requirements through MyChart and other communication channels.
Manage Epic work queues for advanced scheduling, respond to non-medical MyChart inquiries, and oversee e-faxes and outreach workflows.
Review clinic schedules for procedural accuracy and verify receipt of necessary records and imaging.
Support and coordinate patient needs with internal and external programs as needed.