Integrated Care Coordinator

ADELANTE HEALTHCARE INC•Goodyear, AZ

9d•Onsite

About The Position

The Integrated Care Coordinator works collaboratively with the Behavioral Health Consultant, providers, and the Integrated Behavioral Health team. The coordinator helps identify patients at their assigned sites who may benefit from behavioral health intervention, gathers and provides resources, and supports administrative needs related to Integrated Behavioral Health. The role participates in screening and referral processes, supports patient follow-up and care coordination, and contributes to interdisciplinary communication and quality of care. The position is based at Adelante Healthcare Goodyear in Goodyear, Arizona, and is full-time.

Requirements

High school diploma or GED from an accredited institution.
Bachelor's degree in a social service field, or at least five years of behavioral health experience and one year of direct experience in place of the bachelor's degree.
At least one year of experience working with State AHCCCS and Regional Behavioral Health Authority (RBHA) clients is preferred.
Excellent customer service skills.
Excellent computer skills.
Knowledge of Arizona Department of Health Services and RBHA requirements.
Knowledge of chronic disease management.
Ability to complete PRAPARE assessments.
Comprehensive, working knowledge of community resources.
Thorough knowledge of current versions of DSM and ICD.
Ability to complete a Behavioral Health Assessment with appropriate clinical oversight.
Ability to provide effective, respectful, quality care and services responsive to diverse cultural beliefs and practices.
Certification in CPR and AED for the Health Care Professional through courses following American Heart Association or Red Cross guidelines.
Valid Arizona driver's license.
Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety.

Nice To Haves

Bachelor's degree in a social service field.
At least one year of experience working with State AHCCCS and RBHA clients.
Bilingual English/Spanish skills.
Experience with community resources and agencies.

Responsibilities

Participate in screening new service requests to help ensure individuals receive appropriate services according to their needs and organizational policies and procedures.
Participate in regular interdisciplinary staff meetings.
Develop appropriate treatment or service plans with clients to implement services and build effective client alliances.
Work with the medical team, including medical providers and medical assistants, in the use of behavioral health services.
Use AZARA reports to research potential patients for Behavioral Health Consultants.
Respond to positive screenings and triage scores, communicate plans with patients as needed, and refer patients to a Behavioral Health Consultant.
Provide direct services to individuals and family members who need resources or assistance related to behavioral health.
Assist with arranging transportation for medical or specialty behavioral health appointments when needed.
Assist supervisory staff with client tracking and generate reports to support follow-through on quality of care.
Document all service contacts in a timely manner.
Help monitor assigned task boxes at locations without an Integrated Care Coordinator.
Provide clients with resources based on their presenting needs.
Distribute mailings to patients, including mailings following unsuccessful attempts to contact them for follow-up care.
Make reminder calls to patients with scheduled follow-up appointments with the Behavioral Health Consultant.
Collaborate with all departments on matters related to integrated behavioral health.
Research and distribute educational information relevant to integrated behavioral health.
Perform other duties as assigned by the supervisor that are consistent with the position and organizational policies and procedures.
Promote and participate in interdisciplinary communication and collaboration to support quality health care delivery.
Maintain a caring, team-based environment that engages patients and coworkers and supports wellness and improved health outcomes.
Comply with Adelante Healthcare's written standards, Compliance Program, Standards of Conduct, policies, and procedures, and report conduct that may violate legal or compliance requirements.