Intake Worker

Options Community Services•Surrey, BC

3d•CA$0 - CA$24•Onsite

About The Position

Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community. Are you passionate about helping immigrants and refugees thrive in their new Canadian communities? We're looking for an Intake Worker to provide essential operational and administrative support to our Language Assessment and Referral Program. As the first point of contact for clients or Settlement Service providers, you will be at the heart of creating a welcoming environment that sets the tone for their journey to success. If you're organized, compassionate, and ready to contribute to a meaningful cause, we want to hear from you! Reporting to the Program Manager, our selected candidate will support the delivery and coordination of language assessment and referral services, ensuring adherence to operating standards and protocols. Key tasks include screening applicants to validate eligibility for services, scheduling assessments, managing client interactions, and maintaining accurate records. The role involves liaising with Language Assessors and Program Managers, supporting clients with special needs, and fostering community engagement by building partnerships with local organizations. The Intake Worker will also assist in reporting, data management, and ensure compliance with privacy policies. A job description attachment is available to download for more detailed scopes and responsibilities of the position.

Requirements

Post-secondary education or relevant experience in social services or office administration.
Experience working with newcomers, vulnerable populations, and/or volunteers.
Strong organizational skills.
Strong communication skills.
Strong interpersonal skills.
Proficiency in Microsoft Office.
Critical thinking skills.
Ability to work independently in a fast-paced, multicultural environment.
Flexibility.
Cultural sensitivity.
Team-oriented attitude.
Undergo a Police Information Check (PIC).
Undergo a Vulnerable Sector Check by the Ministry of Justice.

Nice To Haves

Administrative experience.
Knowledge of LINC or Adult ESL programs.
Level 1 First Aid certificate.
Class 5 Driver’s License.
Reliable vehicle.

Responsibilities

Provide essential operational and administrative support to the Language Assessment and Referral Program.
Act as the first point of contact for clients or Settlement Service providers.
Support the delivery and coordination of language assessment and referral services.
Ensure adherence to operating standards and protocols.
Screen applicants to validate eligibility for services.
Schedule assessments.
Manage client interactions.
Maintain accurate records.
Liaise with Language Assessors and Program Managers.
Support clients with special needs.
Foster community engagement by building partnerships with local organizations.
Assist in reporting and data management.
Ensure compliance with privacy policies.