Intake Worker

The Salvation Army Canada and Bermuda Territory•Toronto, ON

2d•CA$45,045 - CA$67,568

About The Position

The Transitional Housing Intake and Assessment Worker provides a safe and secure environment for clients. Provides compassion, encouragement, life skills coaching, and practical support and conducts programs that will assist residents to successfully re-integrate into the community.

Requirements

Minimum undergraduate degree from a recognized institution (in one of the human services professions), including qualification to enter a Provincially Regulated College
Minimum of 1-3 years of prior related experience in case management and supportive counselling, especially with people experiencing homelessness, those with substance abuse disorders, refugee claimants, and members of the 2SLGBTQ+ community
Understanding of the continuum of addiction and concurrent disorders
Experience and skill working with homeless individuals
Understanding of trauma and trauma informed principles
Knowledge of culturally competent practices
Knowledge and experience with data management systems
Strong work ethic, initiative and commitment to delivering positive outcomes
Ability to organize workload using time management principles
Attention to detail, problem solving and analytical skills.
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
Ability to work well individually as well as part of a team
Good judgment and decision making
Able to build rapport and make meaningful connections in a short amount of time (some knowledge of single session counselling an asset)
Excellent verbal and written communication skills in English (A second language is an asset)

Nice To Haves

Some knowledge of single session counselling an asset
A second language is an asset

Responsibilities

Conduct all pre-admission and admission interviews
Respond to telephone inquiries
Supervise placement of clients in rooms
Maintain files of all admissions, inquiries and refusals via EMHware
Ensure that clients are adequately oriented to the Harbour Light and its program
Calculate and collect client rent on a monthly basis
Ensure that the room roster is maintained and updated regularly as required
Establish and maintain a computerized client information data base
Acts as an advocate and a positive role model for the client
Liaises with referral sources and other external community agencies as needed (e.g. Ontario Works, shelters, Ontario Housing, police in urgent situations)
Conducts unit inspections of client units to ensure cleanliness and policies are being adhered to
Handles the admission, orientation, evaluation of clients' understanding of rules, and discharge procedures; ensures the ongoing enforcement of policies, ensures clients participation in the program
Serves as a representative of The Salvation Army Harbour Light Ministries, maintaining and developing relationships with community partners
Participate in all staff meetings by attendance and participation
Participate in regular direct supervision with immediate supervisor and implement improvement in performance as directed
Performs other related duties as assigned