Intake Worker

The Salvation Army USA Central Territory•Omaha, NE

4d•$17 - $17•Onsite

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About The Position

Interview and assess clients’ request needs and administer service. Willing to utilize trauma informed practices.

Requirements

Two-year associate degree in human services or related field, preferred and one-year related work experience required.
Ability to be flexible, prioritize and work on multiple projects or tasks simultaneously.
Advanced Microsoft Suite skills and the ability to access data systems via a web-based system.
Administrative skills to include utilization of standard office equipment, data entry, 10-key, attention to details and filing.
Excellent communication skills both written and spoken, and ability to maintain effective working relationships.
Mathematical skills to include add, subtract, multiply, divide, use of common fractions and decimals.
Demonstrated ability to handle confidential matters.
Excellent organizational skills and attention to details.
Strong independent judgement along with creative problem-solving skills.
Must pass all applicable background checks.
Must possess a valid driver's license from the state in which you reside.
Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.
Good speaking, hearing and vision ability and excellent manual dexterity.
Ability to stand, bend and reach for extended periods of time, dexterity of hands and fingers to operate office equipment.
May need to climb, balance. Kneel, crouch or crawl.
Ability to lift and/or move more than 25 pounds occasionally.

Nice To Haves

Two-year associate degree in human services or related field

Responsibilities

Complete interview for clients requesting services, i.e. food pantry, clothing, disaster assistance.
Determine clients’ needs and provide emergency material assistance and/or referral, if applicable.
Consistently stock supply for the food pantry and participate in unloading, sorting and storing deliveries from the Foodbank and other seasonal services as directed.
Assess and refer eligible clients with children to the Pathway of Hope program.
Screen applicant, book appointment and complete interview for client requesting assistance with Black Hills Energy, Omaha Public Power District and Metropolitan Utilities District.
Complete case files and paperwork within 24 hours and complete daily stats for each client receiving services.
Compile and tally accurate monthly reports and submit to program coordinator for completion.
Enter accurate data regarding clients receiving assistance in Service Point in a timely manner.
Assist with preparation and application process for Christmas Bureau including applications, data entry, or special services.
Assist with preparation, application process, distribution and completion of the back to school program.
Network with other community organizations and attend meetings to build relationships and make referrals.
Participate in goal planning and program development and attend all mandatory yearly trainings and additional in-service trainings as applicable.
Participate in staff meeting and Performance Quality Improvement.
Participate in community events that benefit the MASS program, i.e. run/walk, Post Office food drive, Girl Scout food drive, etc.
Assist with keeping the pantry and hallway areas neat and clean.
Driving is a requirement of the position.
All other duties as assigned.