INTAKE WORKER/COORD PRN

UHS•MADERA, CA

19h•Onsite

About The Position

The Intake Coordinator is accountable for coordinating the Assessment and Referral activities at the facility. This position involves extensive contact with the community and interfaces closely with the Director, utilization review staff, River Vista Behavioral Health business office staff and clinical staff to insure continuity of communication. This position is also responsible for inquiry calls, insurance verification, payment collections at the time of admission and scheduling of evaluations and admissions.

Requirements

High school diploma.
Minimum of two (2) years’ experience in a customer-service field, preferably in a health care setting.
Demonstrated knowledge of computer skills
Demonstrated knowledge of customer service principles.
CPR and CPI training as outlined in New Hire Policy must be completed before providing direct care services.
Ability to communicate over the telephone and in face-to-face situations.
Ability to handle multiple tasks effectively.
Ability to maintain the confidentiality of all information.
Ability to react calmly and effectively in emergency situations
Knowledge and utilization of crisis intervention techniques.
Excellent customer relations skills.
Excellent organizational and interpersonal communication skills.
Skill in interacting with multiple individuals with diversified roles and perspectives.
Skill in organizing and prioritizing workloads to meet deadlines.
Skill in telephone etiquette and paging procedures.
Ability to communicate effectively both verbally and in writing.
Ability to operate in an unstructured environment, orchestrate a myriad of activities and to manage multiple priorities within complex systems.
Ability to work at a rapid pace.
Ability to use good judgement and to maintain confidentiality of information.
Ability to work as a team player.
Ability to demonstrate tact, resourcefulness, patience and dedication.
Ability to accept direction and adhere to policies and procedures.
Ability to recognize the importance of adapting to the various patient age groups (child, adolescent).

Nice To Haves

Some college or equivalent experience in a health care related field.

Responsibilities

Telephone screening of all inquiry calls with appropriate referrals made for any emergency situations and appointments scheduled as indicated.
Documents inquiry calls in system data base
Coordinates with other mental health facilities to obtain clinical referral information and schedule referrals within a timely manner. (2 business days)
Completes Admission paperwork in accordance with policy.
Posts Appointment schedule for following day and distributes to the receptionist, nurse and the Director.
Makes follow-up calls to those failing to show for scheduled appointments.
Assists with insurance benefits verification and completion of financial responsibility agreement with parents to ensure financial requirements are met for admission
Serve as a source of information for referral sources regarding services provided by the facility
Collaborates with Business Development Coordinator to provide referral source feedback, maintains referral source data base per system requirements
Collaborates with Director of Transportation to ensure timely addition of patients to transportation routes and facilitates parents needs related to transportation.
Ensures patients and families receive an orientation to the program.
Coordinates admissions with nursing staff to ensure timely admission to the program.
Coordinates initial family therapy appointment as part of the admission process
Coordinates transfer referrals from River Vista Behavioral Health ensuring clinical data is received timely
Coordinates summer camp registration process
Provides assistance with receptionist area as assigned
Coordinates with River Vista Behavioral Health business office to insure compliance for upfront collection procedures. Prepares daily cash collections log, business office files and HMS insurance information.
Verifies insurance upon admission and monthly for Medicaid and CHIPS
Uses time constructively and in an organized manner to accomplish duties/responsibilities.
Participates in business development activities
Complies with all facility, department and corporate policies and procedures
Attends all mandatory facility in-services and staff development activities as scheduled.
Adheres to facility standards concerning conduct, dress, attendance and punctuality.
Complies with Employee Code of Ethics/Professional Standards of Conduct
Works as needed, including overtime, in case of emergency or as deemed necessary by supervisor.
Promotes and demonstrates through action, deed and communication, an environment of service excellence throughout the facility to include internal and external clients, families, co-workers, physicians and visitors.
Answers telephone promptly (within 3 rings) and provides information as requested or schedules appointment.
Works with team members in an effective manner
Maintains confidentiality of patient information
Demonstrates guest relations in communication, cooperation and assistance for patients, families/physicians, licensed practitioners/co-workers and visitors in a prompt and courteous manner.